Version 7.1.0 - Patch Notes

🎉 676,767 Servers — Ticket King Version 7 is Here! 📣

Version 6.4.0 - Patch Notes

Version 6.3.0 - Patch Notes

Version 6.2.0 Feature Update - Patch Notes (June, 12, 2025)

Version 6.0.0 Feature Update - Patch Notes (May, 17, 2025)

Version 5.7.0 Feature Update - Patch Notes (March 20, 2025)

Version 5.6.2  - Patch Notes (March 16, 2025)

Version 5.6.0 Feature Update - Patch Notes

Version 5.5.0 Feature Update - Patch Notes

Latest news, updates, and changelogs for Ticket King - the most powerful Discord ticket management bot.

Ticket King Blog - Latest Updates and Changelogs

Ticket King Blog

## New Features / Enhancements
- **Closed-by filter** — ticket history can now be filtered by who closed a ticket, separately from who claimed it.
- We've improved and expanded our docs.

## Bug Fixes
- Fixed longer ticket name formats being silently discarded on save and the option reverting to its default, with no error shown.
- Fixed transcripts that would sometimes fail to open.
- Fixed tickets failing to open when a category was full.
- Fixed some ticket creation failures that did not provide any explanation.
- Fixed an error that could stop some ticket forms and pop-ups from opening // causing interaction failed messages.
- Fixed bot personalization changes staying blocked for longer than necessary after repeated edits.
- Fixed staff message counts in ticket logs missing members whose access came from an administrator role.
- Fixed a number of smaller display issues across the website and dashboard.

Hey everyone! Ticket King has now grown to **676,767 Discord servers** — yes, that's 67, 67, 67. Thank you to every community that's been part of the journey. Version 7 has been rolling out and running strong, and we're finally giving it a proper introduction. It's our largest update ever, packed with brand new features, a complete dashboard redesign, and dozens of improvements across the bot and website.

> Our largest update ever: brand-new Applications, Custom Permissions, and Audit Logs, a whole batch of premium tools now free for every server, a mobile-first dashboard rebuild, and dozens of fixes across the bot, website, and transcripts.

***

![](https://cdn.top.gg/announcements/867425260915445760/attachments/753c905efcb0f032ccca4f14f8a6db7986c4aa4186a90bb3a4b88aa6549559fc.webp)

## Brand New in V7

* **Applications:** A brand new panel type that collects an application form instead of a ticket. Set eligibility, questions, reviewer roles, and a log channel, then approve or deny from Discord or the dashboard — with automatic role granting and removal.

* **Custom Permissions:** Stop giving staff `Administrator` or `Manage Server` just to use the dashboard. Pick which Discord roles can access each dashboard section.

* **Audit Logs:** A complete history of every action on your server's Ticket King setup — 30+ event types across panels, tickets, applications, and settings.

* **Ticket Opener Permissions:** Choose what the ticket opener can do in their own channel — turn off file attachments, reactions, external emojis, and more — without affecting staff.

* **Bot Personalizer (Premium):** Customize how Ticket King appears in your server with a custom display name, avatar, banner, and bio.

![](https://cdn.top.gg/announcements/867425260915445760/attachments/cb76eea903be0befc06e69ae9709022452b941f6d96d4b0bf549aced87febcf6.webp)

> My goal is for Ticket King to stay one of the most accessible ticket bots out there. I want as much of the core experience as possible within reach for every server — which is why this update moves a whole batch of previously-paid features over to free. As I build new, advanced Premium tools, I'll keep finding more value to pass on to everyone. Premium is there for going above and beyond.

## Moved From Premium to Free — Now Included for Every Server

* **Custom Ticket Naming, Categories & Staff Roles:** Set per-option channel prefixes, categories, staff roles, and opening messages.

* **Saved Panel Templates:** Save a panel template, and share or import templates by code.

* **Ticket History Viewing:** Browse every past ticket with applicant info, claim status, close reason, and rating.

* **Expanded Home Page Stats:** In-Progress count, ticket distribution chart, and recent ticket history, now on your home page.

***

## Custom Commands & Panel Configuration

* **Embeds & Buttons in Custom Commands (Premium):** Custom commands now support up to 10 rich embeds and 5 rows of link buttons, with role and ticket-channel restrictions.

* **Larger Forms (Premium):** Build ticket and application forms with up to 100 questions, automatically split across pages. Free servers get 5 questions.

* **Panel Defaults Inheritance:** Set option defaults at the panel level — each option can inherit the panel default, fall through to the server default, or override.

* **Per-Panel Ticket Log Channels:** Override your ticket open/close log channels per panel, or turn logging off entirely.

* **Global Ticket Numbering:** Use one shared counter across all ticket types so numbers stay sequential server-wide.

![](https://cdn.top.gg/announcements/867425260915445760/attachments/ce8ff50707946a6d67ba6618048c5858f66a7f6d54c79cd8672ec3920fc409c9.webp)

***

## A Redesigned Dashboard

The V7 web dashboard is a complete, mobile-first redesign — every page, panel editor, ticket view, and settings area rebuilt to be faster and fully responsive. Getting a new server running takes just a few minutes:

1. Run `/quicksetup` to create your staff roles, a log channel, and your first panel in one go.

2. Open the redesigned dashboard to fine-tune everything in the new side-by-side panel editor.

3. Explore Applications, Custom Permissions, and Audit Logs whenever you're ready.

![](https://cdn.top.gg/announcements/867425260915445760/attachments/764a859ca377c56a6642a28ffb7f0cf638b82df59aca8f01ad44be81753d55af.webp)

***

## Full V7 Changelog (v7.0.0)

### Ticket King Bot

**New free features:**

* **/quicksetup:** A guided setup command that walks you through your staff roles, a log channel, and your first panel, then creates everything in one go.

* **Ticket Opener Permissions:** Control exactly what a ticket opener can do in their own channel — attachments, reactions, embedded links, external emojis and stickers, voice messages, or slash commands — per panel and per option. Staff are never affected.

* **Global Ticket Numbering:** A single shared ticket counter across every ticket type, so numbers stay sequential server-wide.

* **Per-Panel Ticket Log Channels:** Each panel can override your server-wide open/close log channels, or disable logging entirely.

* **Code-Wrap Question Responses:** A new dashboard setting (opt-in, off by default) that renders question answers as tap-to-copy text, so staff can copy an applicant's answer in a single tap on mobile.

* **/unlinksteam:** Now takes an optional user, so staff with Manage Ticket permissions can unlink another member's linked Steam account.

**New premium features:**

* **Larger Forms:** Up to 100 questions per form, split across pages automatically. (Free servers get 5)

* **Richer Custom Commands:** Respond with up to 10 embeds and 5 rows of link buttons, restrict commands to specific roles or ticket channels, and drop in variables like , , , and .

* **Bot Personalizer:** A custom name, avatar, banner, and bio for Ticket King in your server, re-applied in one click if it's ever kicked and re-added.

**Improvements:**

* **Reworked ticket rating (Premium):** The close message now carries a single Rate Experience button that opens a quick 1-5 star form with an optional or required comment, and the staff rating log is a cleaner card.

* **Channel topics on tickets:** Text-channel tickets now show who opened the ticket and when, and who claimed it, with live timestamps.

* **View Responses button:** Long answers no longer flood the channel — the ticket greeting shows a View Responses button instead.

* **Better applications:** Application questions can include a short helper description.

* **Friendlier cooldowns:** Cooldown messages now read as a natural "you can do this again in…" instead of a raw countdown.

* **Quality-of-life:** Custom command triggers are now case-insensitive, animated emojis display correctly in ticket-type labels, and bot copy, localization, and logging got a polish pass.

* **Rebuilt for scale:** New bot infrastructure for faster, more stable presence during deploys and at high scale.

**Fixes:**

* Fixed race conditions when two staff claim, close, transfer, rename, rate, or re-prioritize the same ticket at once, plus an auto-close issue that could stop some tickets closing under heavy load.

* Fixed application replies so "already applied," "on cooldown," and "reapplication not allowed" each show the correct message, and fixed editing an application panel locking reviewers out of already-pending applications.

* Fixed template variables like and being corrupted when was present, channel prefixes differing only in capitalization being counted as separate ticket counters, and ticket button labels over 80 characters being rejected.

* Reduced false "bot is missing permissions" errors on ticket creation and claiming, with clearer messages.

***

### Website & Dashboard

**New free features:**

* **Applications:** Configure prompt questions, eligibility (account age, server-membership time, required and blocked roles), reviewer roles, and a log channel. Approve or deny from Discord or the new Applications page, grant or remove roles automatically on approval, cap open applications per member, pre-fill returning applicants, and read long submissions on a private responses page. Filter by status, applicant, reviewer, and date.

* **Custom Permissions:** Grant fine-grained dashboard access to specific Discord roles — across Panels, Tickets, Applications, Audit Logs, Custom Commands, Settings, Statistics, Premium, and the Permissions tab itself — without Administrator or Manage Server.

* **Audit Logs:** Every administrative action on your Ticket King setup, recorded and filterable by user, action type, and date range.

* **More dashboard controls:** Panel Defaults Inheritance, Temporary Dashboard Access Links (30 minutes to 6 hours), Per-Panel Log Channels, Ticket Opener Permissions, and Code-Wrap Question Responses, all configurable right from the dashboard.

![](https://cdn.top.gg/announcements/867425260915445760/attachments/a465f3706e3531a7d6a00bcabd4c841547f5ae2fc8fdc9ebca33e8c7b71f27d1.webp)

**New premium features:**

* **Bot Personalizer:** A dedicated page to set the bot's display name, avatar, banner, and bio.

* **Custom Command editor:** Build rich embeds and link buttons, restrict commands to ticket channels, and preview the response live.

* **Larger Forms:** Up to 100 questions per form (free servers get 5).

* **Panel Defaults editor:** Set default blocked roles, required roles, and Steam integration at the panel level, and save up to 25 panel templates (free servers get 1).

* **Average Ticket Rating Chart:** A line chart of your weighted average ticket rating over time, alongside your total rating count.

![](https://cdn.top.gg/announcements/867425260915445760/attachments/49844b86cd6812d75e57057d6c75b407fb3fe2bb0bccae93457f4926acd28e79.webp)

**Now free (previously Premium):**

* Custom ticket naming, categories, staff roles, and opening message — per panel option.

* Saved panel templates, plus sharing and importing by code.

* Ticket history viewing, with applicant info, claim status, close reasons, ratings, and metadata.

* Expanded home-page statistics: an In-Progress count, a ticket distribution chart, and a recent ticket history preview. (The dedicated Statistics page — extended history, per-staff breakdowns, and the rating chart — stays Premium.)

**Improvements:**

* A complete, mobile-first redesign of every dashboard page, a unified right-pane panel editor, and a resizable ticket-details drawer.

* A panel creation wizard with recommended defaults and a step for choosing where the panel is sent.

* Faster loading, wider ticket-counter-reset access, and a "Use Share Code" option on the Panels page.

**Fixes:**

* Fixed reviewer roles being wrongly flagged with a "can't assign this role" warning, and live ticket messages sometimes showing out of order or with raw escaped characters.

***

### Transcript Website

* Transcripts now live on the main site at **[ticketking.xyz/transcripts](https://ticketking.xyz/transcripts)** — your existing transcript links keep working.

* Added rendering for Discord system messages (joins, pins), select menus, stickers, inline embed fields, and timestamps.

* Message buttons wrap onto new lines instead of overflowing, and embed images and thumbnails are properly constrained.

* Clearer loading and error states, so a missing, moved, or restricted transcript shows a helpful message instead of a broken page.

* A heads-up banner for legacy V1 transcripts, longer transcript viewing sessions, and a fix so older V2 links no longer 404.

![](https://cdn.top.gg/announcements/867425260915445760/attachments/ebaade715238f2bfb7aed4659e1b2b0a7158aedf8ee19c7b99e683fa0367bf2f.webp)

***

Here's to the road ahead — thank you for making Ticket King what it is.

🔗 Explore everything at <https://ticketking.xyz>

If Ticket King has helped your server, a review right here on [top.gg](https://top.gg) means the world. Got a suggestion? Come find us through the support server linked at ticketking.xyz.


# Version 6.4.0 - Patch Notes
## Ticket King Bot
- Ticket Transcripts are now generated for tickets that have been manually deleted.
- We've updated the translations for bot messages for the following languages: **Arabic, Bosnian, Spanish, Croatian, Italian, Polish, and Turkish**.

- Fixed some issues that would result in manually deleted tickets from still being counted as opened tickets.
- Fixed several issues that would cause the bot to not respond, or for some responses to show as interaction failed.

## Website
- Added a new section (**Danger Zone**) on the settings page (at the bottom)
- Added the ability to reset all ticket counters in the server using a button located under "Danger Zone" in the settings page. (Server owner only).

- Fixed some issues when using the "Role-Specific Transcript Viewing" setting that prevented staff from viewing transcripts they should actually be able to see.

# Version 6.3.0 - Patch Notes
## Ticket King Bot
- Fixed some log messages showing as null
- Changed ticket rating system to request a comment even when giving all 5 stars.
- Changed ticket rating system to allow ticket rating even when the tickets are unclaimed.

## Website
- Added the ability to export and import ticket panel templates between servers.
- Misc UI/UX changes

An update for Ticket King has been released. 

# Version 6.2.0 - Patch Notes
## Ticket King Bot
- Improvements have been made to the rename and priority command cooldowns

## Website
- **NEW Premium Feature**: Ticket & Staff Statistics page. You can now view statistics for the last week, month, and year for opened/closed tickets. Average time for tickets to be closed, and staff statistics including how many tickets staff have claimed in that period of time. Staff rankings are also displayed.
- **NEW Premium Feature**: Ticket / Staff rating system. Once enabled, users will be prompted to rate their experience for the staff member that claimed and handled their ticket. This ticket feedback will be displayed on the ticket info in the dashboard and can also be posted to a custom log channel in your discord so you can review ticket feedback. The staff ratings will be used in the near future and be displayed on the statistics page on the web dashboard.

- Improved Ticket Filtering / Sorting in the ticket history page. You can now sort by Opened Time Asc/Desc, Closed Time Asc/Desc. You can additionally filter tickets by status, date range, rating, and by the staff member who claimed and handled that ticket.
- Improved the custom commands page to allow you to choose whether or not the custom command should reply to the command message, and if the command message used to trigger the response should be deleted. You can configure these settings on each individual command.

- Added support for putting ticket panels in announcement channels.

# Version 6.0.0 - Patch Notes
## Ticket King Bot
- Improved bot response times
- Significantly improved the time it takes to open and close tickets.
- Fixed several errors that prevented tickets from being created.
- Fixed some issues that prevented tickets from being created due to missing errors.
- Fixed some issues where some commands could not be ran within DMs.
- Several other fixes related to bot speed, functionality, response messages, and more.

## Website
- **NEW Premium Feature**: Website ticket viewing. You can now view the message history / chat messages for opened tickets within the ticket history section.
- **NEW Premium Feature**: Ticket Closing from website. You can now close open tickets from the website from the ticket history section.
- **NEW Premium Feature**: Custom Commands / Auto Responder. You can now create custom commands from the new custom commands section on the website. Custom commands are commands that can be used by roles you configure and are used to have the bot respond with your own custom messages.
- **NEW Premium Feature**: Ticket Panel Templating. You can now create panel templates from existing panels to save them and use them at a later date.
- **NEW Free Feature**: Total Tickets, Total Open Tickets, and Total Closed tickets statistics are now displayed on the home page of the web dashboard.
- **NEW Free Feature**: A 7 day activity history for Opened and Closed Tickets are now displayed on the home page of the web dashboard.
- **NEW Free Feature**: Each ticket panel can now contain up to 10 embeds. We have increased the maximum limit for panel embeds from 3 embeds to 10 embeds.

- We've refreshed and improved the web dashboard designs to make the website more accessible.
- We've added a new status page to our website which will allow you to see information on the bot's current availability.
- We've improved the loading time and responsiveness of the web dashboard.
- Fixed some issues that would prevent you from successfully creating a panel under specific circumstances.

## Transcript Website
- Fixed some formatting issues.
- Fixed some issues that could sometimes result in transcripts not being found.

# Version 5.7.0  Feature Update - Patch Notes
## Website
- **NEW (FREE)** Added support for multiple embeds for each panel. You can now have up to 3 embeds for each panel. This will allow you to add additional information, or add images above/below your main panel message.
- **NEW (FREE)** Added support for setting a default close reason (if no close reason was provided). All tickets closed without a close reason will have this as the default close reason. You can view this setting at the bottom of the settings page under "Default Ticket Close Reason".
- Updated the panel editor and improved the design.
- Updated the panel editor to allow you to change the default ticket style, this can be accessed in the top right under "Panel Settings". Any changes made will only apply to new buttons/select menu options.
- Improved the panel editor to allow you to create embeds without description text.
- Improved the panel editor error notice to ensure that panels can be sent in discord correctly.
- Improved the sizing of the dashboard to improve devices on smaller or non-standard resolutions.

## Ticket King Bot
- Fixed an issue that would prevent the bot from creating tickets if your ticket counter reached a very high threshold.

## Website
- **NEW** Added support for disabling the __Staff Message Counts__ in the ticket close message. You can toggle this option in the settings page of the dashboard.
- Updated the ticket history page selector. You can now click the page number to enter a custom page.
- Fixed an issue where the "Add Variable" button for the custom embed content would erase existing text or not work correctly.

## Ticket King Bot
- Added a close log message to archived thread tickets. 
- Fixed some issues regarding open tickets not closing when trying to use buttons or the close command.
- Fixed some issues that would result in users not being able to type in thread tickets.
- Fixed archived thread tickets so that are locked after they are closed. 
- Fixed an issue where the bot would give interaction failed when trying to close some tickets.
- Fixed an issue where accepting a closerequest would not send any confirmation message if the ticket was a thread ticket that to be archived.

## Website
- **NEW** Added the ability to create thread style ticket panels
    - When creating a new panel, you can select thread or channel style. 
    - You can also set the thread or channel style within each buttons' settings
- **NEW** For tickets created as threads, you can also select in the settings page (`Archive Thread Tickets`) the style for how tickets are closed between deleting the channel and archiving the channel.
- **NEW** Added an option in the settings page (`Manual Ticket Style`) to set the style to channel/thread for manual tickets created with /createticket or with the right-click menu
- Significantly improved the panel editor to reduce issues when trying to edit old panels
- Updated styles and UI for panel button settings page

## Ticket King Bot
- **NEW** Added the close request (`/closerequest`) command. 
   - You can now use this command to request the ticket creator to close the ticket or keep it open depending on if they still need support.
   - Fixed some misc issues with the ticket close log message

## Website
- **NEW** Added the ability to add Link buttons to your ticket panels. If you have resources, other discord channels, or websites users should visit instead of creating a ticket, you can now set a link button within your panel to redirect users.
- **NEW** Added the ability to set up custom ticket pings within tickets so that you can override or set custom pings instead of pinging all ticket roles for each ticket.
 - Improved the loading speed of your server dashboards.
- Added placeholder texts to buttons and dropdown menu options so you know what each text field represents.
- Updated the design of the button color picker.
- Fixed the last seen date on within the panel list. The last seen date will now show accurately to the last time the panel was edited or used in your server.
- Fixed some errors that would show up when editing button settings in the panel section.
- Our Terms of Service and Pricing Details pages have been slightly modified to clarify our refund policy and pricing details.

## Transcript Website
- Fixed an issue where the embed button colors would be the incorrect color in transcripts

## Ticket King Bot
- Significantly improved the bot response times when trying to create a ticket or use commands.
- Added missing new translations for French, German, Italian, Polish, Portuguese, Turkish, and Spanish.
- Updated the Create Ticket context menu command to forward user attachment links to the ticket.
- Updated the help command to allow you to specify a specific command to get documentation on it.
- Removed the ability for users to embed links within ticket question answers.
- Fixed an issue where using the /rename command would cause the bot to be stuck thinking.
- Fixed some issues that would occur if multiple people tried to close the same ticket at the same time.
- Fixed some issues where users could not type in private staff threads after being added to one.
- Fixed some issues where users could not use bot commands in tickets.
- Fixed some issues where tickets would not be created if the bot has an invalid set of permissions.

Ticket King Blog

Version 7.1.0 - Patch Notes

New Features / Enhancements

🎉 676,767 Servers — Ticket King Version 7 is Here! 📣

Version 6.4.0 - Patch Notes

Version 6.4.0 - Patch Notes

Ticket King Bot

Version 6.3.0 - Patch Notes

Version 6.3.0 - Patch Notes

Ticket King Bot

Version 6.2.0 Feature Update - Patch Notes (June, 12, 2025)

Version 6.2.0 - Patch Notes

Ticket King Bot

Websi...

Version 6.0.0 Feature Update - Patch Notes (May, 17, 2025)

Version 6.0.0 - Patch Notes

Ticket King Bot

Version 5.7.0 Feature Update - Patch Notes (March 20, 2025)

Version 5.7.0 Feature Update - Patch Notes

Website

Version 5.6.2 - Patch Notes (March 16, 2025)

Website

Version 5.6.0 Feature Update - Patch Notes

Website

Version 5.5.0 Feature Update - Patch Notes

Website