Security Policy
Reporting a Vulnerability
We take the security of our software seriously. If you believe you have found a security vulnerability in Ticket King, Ticket King’s Website, or related services, we encourage you to let us know right away. We will investigate all legitimate reports and do our best to quickly fix the problem.
How to Report a Security Vulnerability?
Please follow these steps to report a security vulnerability:
- Email Us: Send an email to [email protected]. Include the following information:
- Description of the vulnerability
- The version(s) affected (if applicable)
- Any potential impacts of the vulnerability
- Steps to reproduce/verify the vulnerability
- Do Not Disclose: After reporting a vulnerability, please do not make your findings public until we have had a chance to address the issue. We appreciate your understanding and cooperation in responsibly investigating and fixing reported vulnerabilities.
What to Expect After Reporting a Vulnerability?
After submitting a vulnerability report, here’s what you can expect:
- Acknowledgment: We will acknowledge receipt of your report within 24 hours.
- Communication: We will maintain open communication with you to discuss the vulnerability.
- Resolution & Disclosure: We aim to resolve any verified vulnerabilities within 60 days and will coordinate with you regarding the timing and manner of any public disclosure.
Incentives Program
To show our appreciation for your efforts in keeping our platform secure, we offer a comprehensive incentives program for those who find and responsibly disclose bugs or security issues. Rewards can include premium features, financial incentives, or other forms of recognition. These incentives can be provided automatically or upon request, and a member of our team will coordinate with you to ensure you receive the appropriate reward for your contributions. If you feel that you should have received some sort of incentive and did not, please reach out to us, and we will gladly coordinate it.