Privacy Policy

We collect both information you actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. This includes:

• Personal information you provide when you create an account, make a purchase, or participate in a promotion or survey
• Log data, including your device's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit and technical details that occur in conjunction with any errors you may encounter.
• Information from cookies and similar technologies, such as your browsing history and preferences
• Information from third-party sources, such as general information or research data we receive from trusted sources.
• In designated support channels: ephemeral message content and metadata (message IDs, user IDs/avatars, timestamps) solely to generate support transcripts.

We collect and use your personal information for the following purposes:

• To provide and improve our products and services
• To personalize your experience on our website
• To communicate with you, including by sending newsletters and other marketing materials
• To respond to your inquiries and fulfill your requests
• To conduct research and analysis, and to measure the effectiveness of our marketing and advertising efforts
• To enforce our policies and terms of use
• To comply with legal and regulatory requirements
• To generate and provide support ticket transcripts

We protect your personal information within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We use a variety of security measures, including encryption, to protect your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your personal information.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Ticket transcripts and related metadata are discarded within 30 days of ticket closure, unless you request earlier deletion. We may retain certain information for research or statistical purposes, or to comply with legal requirements.

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information.

You have the following rights and options in relation to your personal information:

• The right to access and update your personal information: You can access and update your personal information by logging into your account or contacting us.
• The right to request that your personal information be deleted: You can request that your personal information be deleted by contacting us. Please note that we may be required to retain certain information for legal or regulatory purposes.
• The right to opt out of the collection and use of your personal information for certain purposes: You can opt out of the collection and use of your personal information for certain purposes, such as marketing and advertising, at any time by contacting us or using the opt-out mechanisms provided in our communications with you.
• The right to object to the processing of your personal information: You have the right to object to the processing of your personal information if you believe that your rights under data protection laws have been infringed. You can exercise this right by contacting us.
• The right to withdraw your consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time by contacting us.
• The right to file a complaint: If you have any concerns about our collection, use, or disclosure of your personal information, you have the right to file a complaint with the appropriate data protection authority.

We use cookies and other tracking technologies to collect information about you and your activity on our website. A cookie is a small piece of data that is stored on your device and accessed each time you visit our website. We use this information to understand how you use our website and to personalize your experience.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this privacy policy, or if you would like to exercise any of your rights, please contact us at [email protected].