Frequently Asked Questions
Find answers to the most common questions about Ticket King. If you don't see your question here, feel free to join our support server or contact us directly.
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🗨️ Join our Discord support serverGeneral Questions
What is Ticket King?+
Ticket King is a powerful Discord bot designed to help servers manage support tickets efficiently. It allows server members to create tickets for inquiries, which staff can then respond to in organized, dedicated channels. With customizable panels, analytics, and automation features, Ticket King streamlines the support process for communities of all sizes.
How do I add Ticket King to my Discord server?+
To add Ticket King to your Discord server, you need to:
- Visit our website and click the Invite Ticket King button
- Select the server you want to add the bot to (you must have 'Manage Server' permissions)
- Review and approve the requested permissions
- Complete the authorization process
Is Ticket King free to use?+
Yes, Ticket King offers a generous free plan with all essential ticket management features. For advanced features like custom branding, additional ticket panels, and enhanced analytics, we offer a Premium plan available via monthly subscription.
How do I set up a ticket panel?+
To set up a ticket panel, use the command
/panel in your Discord server. You can also set up and customize panels through our dashboard.For detailed instructions and customization options, please refer to our documentation.
What permissions does Ticket King need?+
Ticket King requires several permissions to function properly, including Manage Channels, Manage Roles, View Channels, Send Messages, Manage Messages, Embed Links, Attach Files, Read Message History, and Add Reactions. These permissions allow the bot to create and manage ticket channels and interact with users effectively.
Can I customize the bot's prefix?+
No, Ticket King does not use a command prefix. Instead, it utilizes slash commands (e.g.,
/panel) which are available in the Discord command menu. This allows for a cleaner and more intuitive user experience.Where can I get help if I have issues?+
If you encounter any issues or have questions, you can:
- Join our Discord support server where our team and community can assist you
- Check our documentation for guides and tutorials
- Contact us via email at [email protected]
Does Ticket King support multiple languages?+
Yes, Ticket King supports multiple languages and the interface can be translated. We're constantly working with our community to add more languages. If you'd like to help translate Ticket King to your language, visit our Translation page.
Bot Setup
How do I set up my first ticket panel?+
To set up your first ticket panel:
- Go to the Ticket King dashboard
- Select your server
- Navigate to "Panels" and click "Create New Panel"
- Customize the panel title, description, and appearance
- Set the channel where the panel should appear
- Configure ticket settings (categories, staff roles, etc.)
- Save and publish your panel
Can I customize the appearance of ticket panels?+
Yes, you can customize the appearance of ticket panels including colors, titles, descriptions, and button text. All users have full access to panel customization for free.
How do I assign staff roles for ticket management?+
To assign staff roles, go to your server settings in the dashboard and set up Support Roles. Any member with these roles will have access to all tickets. You can also set up department-specific roles that only have access to tickets in certain categories.
Can I set up automated responses or ticket forms?+
Yes, you can set up initial questions that users answer when creating a ticket.
How do I create different ticket categories or departments?+
You can create different ticket categories by setting up multiple ticket panels or by using a single panel with category selection options. Each ticket can have its own settings, staff roles, and automated workflows.
Ticket Management
How do users create a ticket?+
Users create tickets by clicking on buttons in the ticket panel posted in your server. They may need to select a category and answer some initial questions, depending on your setup. Once submitted, a new ticket channel is created where they can communicate with your support team.
How do I close a ticket?+
Staff members can close tickets by using the close button in the ticket channel or by using the
/close command.Can I view the history of closed tickets?+
Yes, all closed tickets are logged and can be viewed in the dashboard's Ticket History section. You can search for specific tickets by user, date, or category. The logs include all messages and actions taken in the ticket. You can also set up a logging channel where transcripts can be sent in your discord.
Is there a limit to how many tickets a user can create?+
By default, there is a limit of one ticket per user, but you can change this at any time by modifying the Max Tickets Per User setting in your server settings.
Can I add or remove other members in specific tickets?+
Yes, you can add or remove other members from specific tickets using the
/add and /remove commands.Premium Features
What premium plans are available?+
Ticket King offers a simple pricing structure with two plans: Free and Premium. The Premium plan is available as a monthly subscription and unlocks all advanced features without any complicated tier structure.
What are the key benefits of premium?+
The Premium plan includes:
- Advanced customization options for ticket panels
- Increased limits on ticket panels and categories
- Detailed analytics and reporting features
- Priority support
- Automated workflows and advanced ticket management
How do I upgrade to premium?+
You can upgrade to premium through our dashboard. Simply select your server, click the Get Premium button, and complete the payment process. Premium features are activated immediately after successful payment.
Do you offer different billing cycles?+
Currently, the Premium plan is only available as a monthly subscription. We're continuously evaluating our pricing options based on user feedback, so stay tuned for potential updates to our billing options.
Account & Billing
How do I manage my subscription?+
You can manage your subscription through the dashboard. Go to your account settings and select 'Billing' to view your current subscriptions, update payment methods, or change/cancel plans.
What payment methods do you accept?+
We accept major credit cards, PayPal, and various regional payment methods. Cryptocurrency payments may be available for certain plans - please contact support for details.
What is your refund policy?+
We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied with the premium service, contact us within 7 days of your purchase for a full refund. Partial refunds may be considered for annual plans on a case-by-case basis.
Will my subscription automatically renew?+
Yes, subscriptions automatically renew at the end of your billing period. You'll receive a reminder email before renewal. You can disable auto-renewal at any time through your account settings.
What happens if my payment fails?+
If a recurring payment fails, we'll attempt to bill you again over the next few days. You'll receive email notifications about the failed payment. After multiple failed attempts, your premium features will be suspended until payment is successfully processed.
Still have questions?
We're here to help! Reach out to us through our support channels.