Short answer: Ticket King’s free plan is a complete support system, not a trial. You get unlimited tickets, up to 10 panels, ticket forms, the full application review system, transcripts that never expire, audit logs, ticket claiming in all four modes, priority levels, and private staff threads — in 40 languages, with no forced branding on the panels you build. No time limit, no credit card.
Premium raises the ceilings and adds automation: unlimited panels, 100-question multi-step forms, auto-close, ticket ratings, statistics, Steam linking, custom commands, and the Bot Personalizer. The full row-by-row split is below.
What every server gets free
- ✓Unlimited support tickets
- ✓Up to 10 ticket panels with buttons, dropdowns, and link buttons
- ✓Ticket forms with all 6 question types
- ✓The full application review system, with approve and deny
- ✓Ticket claiming across all four claim modes
- ✓Ticket priority levels — Low, Medium, High, and Urgent
- ✓Private staff threads on any ticket
- ✓Close requests, so the author approves the close
- ✓Custom ticket channel names built from variables
- ✓Transcripts kept forever, up to 1,000 messages each
- ✓Audit logs and web ticket history
- ✓All 40 languages, with no forced branding
Free vs Premium, feature by feature
| Feature | Free | Premium |
|---|---|---|
| Core Ticket Features | ||
| Unlimited Support TicketsCreate unlimited support tickets for your Discord community | ||
| Ticket Panel LimitNumber of custom ticket panels you can create | 10 | No Limit |
| Fully Customizable Panel EmbedFull panel customization with no branding restrictions | ||
| Ticket TranscriptsAutomatically save and store complete ticket history with no expiration date | ||
| Messages Per TranscriptHow many messages each saved transcript captures | 1,000 | 5,000 |
| Application SystemCreate application forms for staff recruitment, role requests, and event signups | ||
| Form QuestionsQuestions per ticket or application form. Premium unlocks multi-step forms. | 5 | Up to 100 |
| Question TypesShort and long text, dropdown, user, role, mentionable, and channel select | All 6 | All 6 |
| Panel TemplatingSave and reuse ticket panel templates for quick setup. Sharing a template by code is unlimited on both plans. | 1 | 25 |
| Public PresetsStart from a catalog of ready-made panel designs with live previews | ||
| Staff Workflow | ||
| Ticket ClaimingStaff claim a ticket so the team knows who is handling it, across four claim modes | ||
| Ticket TransferHand a claimed ticket to another staff member with /transfer | ||
| Ticket Priority LevelsMark tickets Low, Medium, High, or Urgent with a colored marker on the channel | ||
| Close RequestsAsk the ticket author to approve closing, with Accept and Deny buttons | ||
| Private Staff ThreadsA staff-only thread on any ticket, on demand or created automatically | ||
| Custom Staff RolesAssign different staff roles to different tickets | ||
| Role PermissionsRestrict ticket access to specific Discord roles | ||
| Temporary Dashboard AccessGrant a staff member time-limited access to the web dashboard | ||
| Organization & Logging | ||
| Custom Ticket Channel NamesBuild ticket names from variables like the ticket number, type, and member | ||
| Custom Ticket CategoriesOrganize tickets with customizable categories | ||
| Ticket Numbering ControlChoose whether numbers are reused, continuous, or shared across every panel | ||
| Opened & Closed Log ChannelsLog every ticket that opens and closes, with per-panel overrides | ||
| Audit LogsA record of staff actions, kept indefinitely | ||
| Web Ticket HistoryAccess your ticket history via our web dashboard | ||
| Automation | ||
| Close On Author LeaveClose a ticket automatically when the member who opened it leaves the server | ||
| Auto-Close SystemAutomatically close inactive tickets to keep your server organized | ||
| Custom CommandsCreate custom responses to common questions and route tickets to the right support staff based on keywords and categories | 0 | 25 |
| Premium Dashboard & Branding | ||
| Web Tickets Viewing & ClosingView live ticket messages and close active tickets through our web dashboard | ||
| StatisticsTrack ticket volume, trends, and staff performance with up to 365 days of history | ||
| Ticket RatingsPrompt ticket authors to rate their support after close, and track the results | ||
| Steam LinkingConnect Discord users with their Steam accounts | ||
| Bot PersonalizerGive the bot a custom name, avatar, and banner so it blends into your server | ||
| Custom Ticket PingsPing a custom set of roles when tickets are opened from specific panel options | ||
| Custom Staff Thread MessagePost a custom message with dynamic variables in each ticket's private staff thread | ||
| Per-Option Role RequirementsRequire or block specific roles for individual panels and panel options | ||
| Everything Else | ||
| LanguagesRun the bot in your community's language, one per server | 40 | 40 |
| No Forced BrandingPanels you build carry no Ticket King branding on either plan | ||
Premium is $5.99 USD per 30 days, priced by server size. See pricing details for the full breakdown.
The free limits, in one place
These are the only numbers that separate the plans. Everything not listed here is the same on both.
- •Ticket panels — 10 free, unlimited on Premium
- •Form questions per option — 5 free, up to 100 on Premium as a multi-step form
- •Messages captured per transcript — 1,000 free, 5,000 on Premium
- •Saved panel templates — 1 free, 25 on Premium — sharing a template by code is unlimited on both
- •Support roles, blocked roles, and categories — 25 each, on both plans
- •Open tickets per server — 500 by default, configurable to 2,000, on both plans
Free features other ticket bots charge for
A few of these are the reason servers switch. Each one is free on every Ticket King server:
- ✓Ticket claiming, in all four modes. Including Private on Claim, the default, which hides the ticket from everyone but the author, the claimer, and the bot.
- ✓The application review system. Account-age and membership-age gating, granted and removed roles, reviewer roles, cooldowns, reapplication windows, and a public reason plus a private note on every decision.
- ✓Custom ticket channel names. Build the name from the ticket number, the option type, the member, the server, or the creation time — no premium gate on the variables.
- ✓Ticket priority levels. Low, Medium, High, and Urgent, each marking the channel with a colored prefix.
- ✓Private staff threads. On demand with /thread, or created automatically on every new ticket.
- ✓Close requests. /closerequest asks the author to approve the close, with Accept and Deny buttons.
- ✓Lifetime transcripts. No expiry, and they survive both a downgrade and the bot being removed.
- ✓All 40 languages. One per server, with full embed customization and no forced branding.
What happens if Premium lapses
Nothing is deleted. Panels past the free limit and form questions past the first 5 are retained and stop being used, then come back exactly as they were if Premium returns. Transcripts and audit logs stay available whatever plan you are on. You never lose work by letting a subscription end.
Frequently asked questions
Yes. The free plan is a complete support system, not a trial: unlimited tickets, up to 10 panels, ticket forms, the full application review system, transcripts kept forever, audit logs, ticket claiming, priority levels, private staff threads, and all 40 languages. There is no time limit and no credit card.
There is no forced branding and no ticket cap. The limits are on scale and automation: 10 panels instead of unlimited, 5 form questions instead of 100, 1,000 messages captured per transcript instead of 5,000, 1 saved template instead of 25, and no auto-close, ratings, statistics, Steam linking, custom commands, or Bot Personalizer.
Unlimited. Ticket King never charges by ticket volume. A server can have up to 500 tickets open at once by default, configurable up to 2,000, and that limit is the same on both plans.
Yes, and all four claim modes are free: Claiming Disabled, Enabled - No Changes, Enabled - Read-Only for Others, and Enabled - Private on Claim, which is the default. Roles to Add on Claim and transferring a claim with /transfer are free too. Some ticket bots charge for claiming.
Yes. Transcripts have no expiry date. They survive a downgrade from Premium and stay available even if the bot is removed from the server. The free plan captures up to 1,000 messages per ticket; Premium captures up to 5,000.
Nothing is deleted. Panels beyond the free limit and form questions beyond the first 5 are retained and simply stop being used, and they come back exactly as they were if Premium returns. Transcripts and audit logs stay available.
Premium starts at $5.99 USD per 30 days and is priced by server size. See the pricing details page for the full breakdown.
Read more
See how Ticket King compares to other ticket bots, browse the feature guides, or read the pricing details.
Start on the free plan
Invite Ticket King and set up your first panel in a couple of minutes. Upgrade later only if you need to.