Short answer: Ticket King wins on free feature breadth — more free panels (10 vs 3), an application review system, audit logs, and custom support roles at no cost, plus all 40 languages. Tickets is a solid pick if you specifically want its clean web-dashboard workflow with forms and support teams.
Feature comparison
| Feature | Ticket King | Tickets |
|---|---|---|
| Free plan | Yes | Yes |
| Ticket panels (free) | Up to 10 | 3 |
| Web dashboard | Yes | Yes |
| Ticket forms | Yes (up to 5 questions) | Yes |
| Application & review system | Free | — |
| Audit logs | Free | — |
| Custom support roles | Free | Yes |
| Transcripts | Free, lifetime | Yes |
| Languages | 40 | — |
“—” means the bot doesn't offer this as a built-in feature, or it isn't publicly documented. Competitor details are current as of 2026.
Where Ticket King wins
- ✓More free ticket panels — up to 10, versus 3 on Tickets
- ✓A built-in application review system on the free plan
- ✓Audit logs and custom support roles included free
- ✓All 40 languages, one per server
- ✓Trusted by 600,000+ communities, with configurable ticket limits up to 2,000 per server
Where Tickets wins
- •A clean, focused web-dashboard workflow
- •Built-in support-team grouping that some staff structures prefer
More comparisons
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Frequently asked questions
Ticket King is better if you want the most features on a free plan, including an application review system, audit logs, and custom support roles, plus all 40 languages. Tickets is a strong choice if you specifically want its clean web-dashboard workflow with forms and support teams.
Both are built for support at scale. Ticket King is trusted by 600,000+ communities and supports up to 500 open tickets per server by default (configurable to 2,000), with auto-close on Premium to keep busy queues tidy.
Yes. Ticket King's free plan includes panels, transcripts, applications, audit logs, and custom support roles. Tickets also offers a free plan with a web dashboard, forms, and transcripts. Check each site for current premium tiers.
Try Ticket King free
More free features, including applications and audit logs.