A transcript is missing or empty

A close-log entry says a transcript is unavailable, or the link is broken.

A transcript is created every time a ticket closes. It captures the most recent messages from the channel: up to 1,000 on a free server and up to 5,000 on a Premium server. If a transcript is missing or looks wrong, work through this.

The close log says the transcript is unavailable

The most common cause is that the channel was deleted by hand instead of being closed through Ticket King. If a staff member deletes the ticket channel directly in Discord rather than using /close or the Close button, the transcript may not be available.

A transcript can also come out incomplete if the bot was offline at the moment the ticket closed.

When this happens the transcript cannot be regenerated.

The transcript link doesn't open

• You may be opening an older transcript link. Older "v1" transcripts still open, but they show a notice that v1 is being retired. Save a copy if you still need it. New tickets always use the current "v2" viewer.

• The transcript may have been removed at someone's request. If you think a transcript was removed and you need it, contact [e-mail].

The transcript is empty

The most likely cause is that the bot is missing the Read Message History permission in the ticket channel. Without it, the bot cannot read the messages to put in the transcript.

Fix it by giving Ticket King's role Read Message History, either across the server or on each ticket category.

Some messages are missing

• The message cap was reached. A transcript keeps the most recent 1,000 messages on a free server, or 5,000 on premium. If a ticket had more, only the most recent ones are kept.

• The bot was offline for part of the ticket. Messages that arrived while the bot was disconnected can be missing.

• Edits are not kept. A transcript keeps only the latest version of each message. It marks the message as edited but does not keep the original text. Reactions are not kept either.

You can't open a transcript

• You are not signed in. Opening a transcript needs you to sign in with Discord.

• You are not allowed to view it. You must be the ticket author, the server owner, or have Administrator or Manage Server, or hold a support role. With Role-Specific Transcript Viewing on, only the roles attached to that specific ticket can view it.

• You were just given access. If a role was just granted to you, wait a minute and try again.

→ Role-Specific Transcript Viewing

Related

What's in a transcriptWhere to find a transcript