# A transcript is missing or empty

A transcript is created every time a ticket closes. It captures the most recent messages from the channel: up to 1,000 on a free server and up to 5,000 on a <i class="fa-crown">:crown:</i> Premium server. If a transcript is missing or looks wrong, work through this.

## The close log says the transcript is unavailable

The most common cause is that the channel was deleted by hand instead of being closed through Ticket King. If a staff member deletes the ticket channel directly in Discord rather than using `/close` or the Close button, the transcript may not be available.

A transcript can also come out incomplete if the bot was offline at the moment the ticket closed.

When this happens the transcript cannot be regenerated.

## The transcript link doesn't open

* You may be opening an older transcript link. Older "v1" transcripts still open, but they show a notice that v1 is being retired. Save a copy if you still need it. New tickets always use the current "v2" viewer.
* The transcript may have been removed at someone's request. If you think a transcript was removed and you need it, contact <support@ticketking.xyz>.

## The transcript is empty

The most likely cause is that the bot is missing the **Read Message History** permission in the ticket channel. Without it, the bot cannot read the messages to put in the transcript.

Fix it by giving Ticket King's role **Read Message History**, either across the server or on each ticket category.

## Some messages are missing

* **The message cap was reached.** A transcript keeps the most recent 1,000 messages on a free server, or 5,000 on premium. If a ticket had more, only the most recent ones are kept.
* **The bot was offline for part of the ticket.** Messages that arrived while the bot was disconnected can be missing.
* **Edits are not kept.** A transcript keeps only the latest version of each message. It marks the message as edited but does not keep the original text. Reactions are not kept either.

## You can't open a transcript

* **You are not signed in.** Opening a transcript needs you to sign in with Discord.
* **You are not allowed to view it.** You must be the ticket author, the server owner, or have Administrator or Manage Server, or hold a support role. With **Role-Specific Transcript Viewing** on, only the roles attached to that specific ticket can view it.
* **You were just given access.** If a role was just granted to you, wait a minute and try again.

→ [Role-Specific Transcript Viewing](/docs/transcripts/role-specific-viewing.md)

## Related

{% content-ref url="/pages/Gjspl5mwSsfoYl8bZR1H" %}
[What's in a transcript](/docs/transcripts/whats-in-a-transcript.md)
{% endcontent-ref %}

{% content-ref url="/pages/9LgYeMt3zCRpnojBs9ZU" %}
[Where to find a transcript](/docs/transcripts/where-to-find.md)
{% endcontent-ref %}


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