# My Bot Personalizer change isn't applied

You saved a name, avatar, or banner on the Bot Personalizer page, but the bot in your Discord server still looks default. Work through this checklist.

## 1. Are you on premium?

The Bot Personalizer is a <i class="fa-crown">:crown:</i> Premium feature. On a free server you can set it, but it only applies once the server has premium.

If you cancelled or premium lapsed, the Personalizer page locks again and the bot reverts to its normal profile in Discord. Subscribe again to bring it back.

## 2. Is your change still being reviewed?

Each change is reviewed against the content guidelines before it applies. While a change is pending, the dashboard shows yellow chips:

* *"Avatar awaiting verification."*
* *"Banner awaiting verification."*

Typical review time: **a few minutes**. Wait.

## 3. Was your submission denied?

If denied, you'll see red chips:

* *"Avatar was not approved. Please upload a different image."*

The bot won't apply denied content. Upload different content that meets the content guidelines.

→ [Bot Personalizer content guidelines](/docs/customization-and-branding/bot-personalizer.md)

## 4. Does the bot have Change Nickname permission?

The bot needs **Change Nickname** to set its display name. Without it, the dashboard shows:

> <i class="fa-triangle-exclamation">:triangle-exclamation:</i> **Bot Missing Permissions**
>
> The bot is missing the following Discord permission(s) in this server and cannot update its profile: Change Nickname. Grant the permission to the bot's role (or @everyone), then return here to save your changes.

Fix in **Server Settings → Roles**: ensure Ticket King's role has Change Nickname.

After granting, click **Re-apply to Discord** on the Personalizer page.

## 5. Has the bot been re-added to your server?

If the bot was kicked and re-added, the personalizer doesn't auto-apply to the new bot member. Click **Re-apply to Discord** to push it.

## 6. Are you hitting the change limit?

You can make up to 5 changes per 12 hours per server. If you have made 5 changes recently, saving is blocked and the button shows:

> Rate Limited

Wait for the window to reset. The dashboard shows when.

## 7. Is your server banned from the Personalizer?

After repeated content-guideline violations a server can be banned from this feature:

> <i class="fa-lock">:lock:</i> **Bot Personalizer Banned**
>
> This server has been banned from using the Bot Personalizer feature.

Appeal via the [support Discord](https://ticketking.xyz/support).

## 8. Mobile shows the old avatar

Discord's mobile apps hold on to avatars for a while. Force-quit the Discord app and reopen it, and the new avatar appears.

## 9. Old messages show the old avatar

Messages the bot posted before your change still show the old name and avatar. Only new messages use the updated profile.

## The Re-apply to Discord button

This button is on the Personalizer page. Use it when:

* The bot was added to your server again.
* The bot's appearance was changed by hand.
* You think the latest approved profile is not applied.

It counts toward the limit of 5 changes per 12 hours.

## Related

{% content-ref url="/pages/1KVKhZQLKnflXKfP29XF" %}
[Bot Personalizer](/docs/customization-and-branding/bot-personalizer.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ticketking.xyz/docs/troubleshooting/personalizer-not-applied.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.