Where to find a transcript

How to access a transcript after a ticket closes.

After a ticket closes, the transcript is accessible from multiple places.

1. The close-log embed

The close embed in your Closed Tickets Log Channel has a View Transcript link button right below the embed fields.

2. The dashboard's single-ticket detail page

Dashboard → Ticket History → click any closed ticket → its detail page has a "View Transcript" link in the Ticket Information card.

3. The author's DM (when DM User Close Message is on)

When DM User Close Message is on (the default), the ticket author receives the close embed in their direct messages, including a View Transcript link.

4. Your "My Transcripts" page

Members can visit ticketking.xyz/user/transcripts to see every transcript they have access to, across every server.

Authentication

Viewing a transcript requires signing in with Discord.

→ Role-Specific Transcript Viewing

Sharing a transcript

Opening a transcript relies on the viewer having permission. Sharing the link with someone who does not have permission does not grant them access. They are denied when they try to open it.

Related

What's in a transcriptRole-Specific Transcript Viewing