Transcripts are generated only on close.
A transcript is generated on every ticket close. There is no "close without transcript" option and no opt-out. There is also no "create transcript now" button, because the transcript is built at close time.
A transcript is generated as part of the close flow whenever a ticket closes. This includes:
The /close command.
The panel Close button.
Auto-close on inactivity ( Premium).
Auto-close when the ticket author leaves the server.
Deleting the ticket channel directly in Discord.
In rare cases, a close-log entry shows "Notice: Transcript Unavailable" instead of a View Transcript button. When this happens, the transcript for that close cannot be generated again.
If a message was edited before close, the transcript keeps only the latest version. Edit history is not kept.
If a message was deleted before close, the transcript does not include it.
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