# When a transcript is generated

A transcript is generated **on every ticket close**. There is no "close without transcript" option and no opt-out. There is also no "create transcript now" button, because the transcript is built at close time.

## The trigger

A transcript is generated as part of the close flow whenever a ticket closes. This includes:

* The `/close` command.
* The panel **Close** button.
* Auto-close on inactivity (<i class="fa-crown">:crown:</i> Premium).
* Auto-close when the ticket author leaves the server.
* Deleting the ticket channel directly in Discord.

## When a transcript might be unavailable

In rare cases, a close-log entry shows "**Notice: Transcript Unavailable**" instead of a **View Transcript** button. When this happens, the transcript for that close cannot be generated again.

## Edits and deletions before close

* If a message was edited before close, the transcript keeps **only the latest version**. Edit history is not kept.
* If a message was deleted before close, the transcript does not include it.

## Related

{% content-ref url="/pages/Gjspl5mwSsfoYl8bZR1H" %}
[What's in a transcript](/docs/transcripts/whats-in-a-transcript.md)
{% endcontent-ref %}

{% content-ref url="/pages/9LgYeMt3zCRpnojBs9ZU" %}
[Where to find a transcript](/docs/transcripts/where-to-find.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.