When a transcript is generated

Transcripts are generated only on close.

A transcript is generated on every ticket close. There is no "close without transcript" option and no opt-out. There is also no "create transcript now" button, because the transcript is built at close time.

The trigger

A transcript is generated as part of the close flow whenever a ticket closes. This includes:

• The /close command.
• The panel Close button.
• Auto-close on inactivity ( Premium).
• Auto-close when the ticket author leaves the server.
• Deleting the ticket channel directly in Discord.

When a transcript might be unavailable

In rare cases, a close-log entry shows "Notice: Transcript Unavailable" instead of a View Transcript button. When this happens, the transcript for that close cannot be generated again.

Edits and deletions before close

• If a message was edited before close, the transcript keeps only the latest version. Edit history is not kept.
• If a message was deleted before close, the transcript does not include it.

Related

What's in a transcriptWhere to find a transcript