What's in a transcript

What's captured in a ticket transcript, and what isn't.

When a ticket closes, Ticket King generates an HTML transcript with the message history.

What's captured

• Member messages. Content, timestamps, and author name and avatar. Edited messages show an "edited" marker.

• Staff messages. A STAFF tag appears on staff messages, and a BOT tag appears on bot messages.

• Bot messages. Including the welcome embed and any later bot replies.

• Message embeds. Title, description, fields, color, image, thumbnail, and footer.

• Buttons and select menus. Shown statically.

• Attachments. Image, video, audio, and other files attached in the ticket.

• Stickers. Shown as images. Animated stickers show a placeholder.

• System messages. Joins, pins, boosts, and similar.

• Replies. Reply chains stay visible.

• Mentions. Resolved @mentions of users and roles.

The transcript ends with a footer showing who closed the ticket (or "Staff Team" when Hide Closing User is on), the close reason, and the time the transcript was generated.

What's NOT captured

• Reactions. They are not stored at all. The transcript shows no reaction emoji.

• Edit history. Only the latest version of each message is kept. Original text from before an edit is not kept.

• A ticket-info block or participant roster. The transcript does not contain the ticket number, opener, claim, or form answers. That information goes in the closed-log embed, not inside the transcript.

Looking for the ticket number, who opened it, who claimed it, or the form answers? Those are in the closed-ticket log embed, not in the transcript.

→ What goes into each log embed

Per-author info captured

For each message the transcript stores the author's display name and avatar as they were at the time of the message.

If the author later changes their name or leaves the server, the transcript still shows their name as it was at the time of the message.

Message capture cap

Plan	Messages per transcript
Free	1,000
Premium	5,000

If a ticket has more messages than the cap, the most recent N are kept. Older ones are not included.

→ Transcript capture limits

What the rendered transcript looks like

Discord-style timeline with avatars, usernames, timestamps, embed cards, attachments inline, and markdown formatting rendered.

What you can do in the rendered transcript

Read it. There are no exposed UI actions to download, share, search, or copy individual messages. Browser-level features (Ctrl+F to find, "Save Page As" to download) are your options.

Related

When a transcript is generatedWhere to find a transcriptTranscript capture limits