Role-Specific Transcript Viewing

Restrict who can view a closed ticket's transcript after the fact.

Opening a transcript always requires signing in with Discord. By default, transcript access is granted to:

• The ticket author.
• Server managers (the owner, and anyone with Discord Administrator or Manage Server).
• Anyone who holds an authorized support role. This is the server-wide Support Roles plus any support roles set on that ticket's panel option.

That last group can be broad. Anyone with any support role can read any transcript on the server.

For tighter scoping, turn on the Role-Specific Transcript Viewing toggle.

How to enable

Go to Settings, Ticket Close & Transcript Settings, and turn on Role-Specific Transcript Viewing. The page auto-saves. The default is off.

What it changes

When this is on, access by support role is limited to the roles attached to that specific ticket, not the wider set of all support roles on the server.

This is useful for:

• Sensitive tickets such as billing disputes or harassment reports that should not become readable by newer staff who were not involved.
• Teams with rotating membership, where access should reflect who was on duty for that ticket.

Always-on access

The ticket author and server managers (owner, Administrator, Manage Server) always keep access regardless of this setting. The toggle only narrows the support-role group.

Disabling

Turn the toggle off. The page auto-saves. Access by support role then returns to the wider server-wide set.

Related

Where to find a transcript