# Role-Specific Transcript Viewing

Opening a transcript always requires signing in with Discord. By default, transcript access is granted to:

* The ticket author.
* Server managers (the owner, and anyone with Discord Administrator or Manage Server).
* Anyone who holds an authorized support role. This is the server-wide **Support Roles** plus any support roles set on that ticket's panel option.

That last group can be broad. Anyone with any support role can read any transcript on the server.

For tighter scoping, turn on the **Role-Specific Transcript Viewing** toggle.

## How to enable

Go to Settings, **Ticket Close & Transcript Settings**, and turn on **Role-Specific Transcript Viewing**. The page auto-saves. The default is off.

## What it changes

When this is on, access by support role is limited to the roles attached to that specific ticket, not the wider set of all support roles on the server.

This is useful for:

* Sensitive tickets such as billing disputes or harassment reports that should not become readable by newer staff who were not involved.
* Teams with rotating membership, where access should reflect who was on duty for that ticket.

## Always-on access

The ticket author and server managers (owner, Administrator, Manage Server) always keep access regardless of this setting. The toggle only narrows the support-role group.

## Disabling

Turn the toggle off. The page auto-saves. Access by support role then returns to the wider server-wide set.

## Related

{% content-ref url="/pages/9LgYeMt3zCRpnojBs9ZU" %}
[Where to find a transcript](/docs/transcripts/where-to-find.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ticketking.xyz/docs/transcripts/role-specific-viewing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.