# Limits on open tickets

Two caps gate ticket creation.

## Per-user cap

How many tickets a single member can have open at once.

| Setting                         | Default | Range     |
| ------------------------------- | ------- | --------- |
| **Max Active Tickets Per User** | **1**   | 1 to 2000 |

The default is **1**, because most servers want one ticket per member at a time. When a member tries to open a second ticket while their first is still open, they get a message listing their existing open tickets.

Configure in **Settings, Server Settings & Logging, Max Active Tickets Per User**.

### When to raise the per-user cap

* **Reseller or VIP servers** where members might have several separate support needs at once.
* **Multi-character game servers** where each character has its own issues.
* **Combined application and support setups** where someone might be applying for staff while also having a support question.

## Server-wide cap

How many tickets can be open across the entire server.

| Setting                | Default | Range     |
| ---------------------- | ------- | --------- |
| **Max Active Tickets** | **500** | 1 to 2000 |

For almost every server the default 500 is effectively no cap. Discord's own server channel cap is also 500, so for text-channel tickets you reach Discord's limit first.

For thread tickets, Discord allows up to 1000 active threads per server, and Ticket King can be set up to 2000.

Configure in **Settings, Server Settings & Logging, Max Active Tickets**.

## What happens when a member hits a limit

The bot replies privately, so only the member sees it:

* Per-user limit hit: a message listing their currently-open ticket channels.
* Server limit hit: a message that the server is at ticket capacity.

## Related Discord-level caps

These come from Discord itself, not Ticket King:

| Cap                               | Value |
| --------------------------------- | ----- |
| Channels per Discord server       | 500   |
| Channels per category             | 50    |
| Active threads per Discord server | 1000  |

When Ticket King tries to create a ticket and Discord rejects it because of a Discord cap, the member sees a message such as that the server has too many channels.

## Per-user ticket-creation cooldown

There is also a 10-second per-user cooldown on opening tickets. It is not configurable. It prevents a member from opening many tickets by spamming a button.

## Per-ticket rename cooldown

A separate cooldown applies to ticket-channel renames, set to **2 renames per 10 minutes**. This is a Discord limit. The member sees a message that renames are limited and to try again later when they hit it.

## Related

{% content-ref url="/pages/0PyHViOuXmoK0zVX0Ukd" %}
[The ticket lifecycle](/docs/tickets/lifecycle.md)
{% endcontent-ref %}

{% content-ref url="/pages/IF5BZ0r8Id5ZekK1gryx" %}
[Inactivity rules](/docs/tickets/inactivity-rules.md)
{% endcontent-ref %}


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