Limits on open tickets

Per-user and server-wide caps on concurrent open tickets.

Two caps gate ticket creation.

Per-user cap

How many tickets a single member can have open at once.

Setting	Default	Range
Max Active Tickets Per User	1	1 to 2000

The default is 1, because most servers want one ticket per member at a time. When a member tries to open a second ticket while their first is still open, they get a message listing their existing open tickets.

Configure in Settings, Server Settings & Logging, Max Active Tickets Per User.

When to raise the per-user cap

• Reseller or VIP servers where members might have several separate support needs at once.
• Multi-character game servers where each character has its own issues.
• Combined application and support setups where someone might be applying for staff while also having a support question.

Server-wide cap

How many tickets can be open across the entire server.

Setting	Default	Range
Max Active Tickets	500	1 to 2000

For almost every server the default 500 is effectively no cap. Discord's own server channel cap is also 500, so for text-channel tickets you reach Discord's limit first.

For thread tickets, Discord allows up to 1000 active threads per server, and Ticket King can be set up to 2000.

Configure in Settings, Server Settings & Logging, Max Active Tickets.

What happens when a member hits a limit

The bot replies privately, so only the member sees it:

• Per-user limit hit: a message listing their currently-open ticket channels.
• Server limit hit: a message that the server is at ticket capacity.

Related Discord-level caps

These come from Discord itself, not Ticket King:

Cap	Value
Channels per Discord server	500
Channels per category	50
Active threads per Discord server	1000

When Ticket King tries to create a ticket and Discord rejects it because of a Discord cap, the member sees a message such as that the server has too many channels.

Per-user ticket-creation cooldown

There is also a 10-second per-user cooldown on opening tickets. It is not configurable. It prevents a member from opening many tickets by spamming a button.

Per-ticket rename cooldown

A separate cooldown applies to ticket-channel renames, set to 2 renames per 10 minutes. This is a Discord limit. The member sees a message that renames are limited and to try again later when they hit it.

Related

The ticket lifecycleInactivity rules