Inactivity rules

Auto-closing tickets that go quiet, with close on leave (free) and timed inactivity (premium).

Ticket King has two automatic closes.

Close on leave (Free)

When the ticket author leaves the server, their open tickets are closed automatically.

Setting	Default	Is Premium?
Autoclose Leave	off	No (free)

Configure in Settings, Ticket Autoclose Settings, Autoclose Leave.

When on, each open ticket the member owns is closed with a "user left the server" reason.

When off, which is the default, no ticket is closed. Instead, a "user left" notice is posted in each of their open tickets so staff know.

Timed inactivity close (Premium)

Tickets with no recent message activity are closed after a period you choose. This is a Premium feature.

Setting	Default	Is Premium?
Auto-Close Inactivity	off	Premium
Auto-Close Inactivity Period	7 days	Premium

Configure in Settings, Ticket Autoclose Settings.

How the period is set

Set the Auto-Close Inactivity Period with a slider. You can pick 6 hours, 12 hours, 1 day, 2 days, 3 days, 7 days, 14 days, or 30 days. The default is 7 days.

How it works

A ticket is closed when it has had no messages for the full period you set. Brand-new tickets are not closed before that period has passed, even if they are quiet.

An inactivity close uses the standard close flow, so it produces the same transcript, logs, and DMs as a manual close. The close reason states that the ticket was closed due to inactivity.

Turning it on, confirmation prompt

When you turn Auto-Close Inactivity from off to on, the dashboard shows a confirmation pop-up:

Enable Auto-Close Inactivity

Enabling this will instantly close all tickets that have been inactive for longer than your selected period. Please double check your Auto-Close Inactivity Period selection before proceeding.

This matters, because turning the feature on does not give currently-open tickets a grace period. If your period is 7 days and you have a ticket that has been quiet for 8 days, it closes soon after you enable the feature. Set your period first, then enable.

What it applies to

The inactivity period is server-wide. There is no per-category, per-panel, or per-option override. Every ticket on the server uses the same period.

Disabling auto-close for a specific ticket

There is no per-ticket disable. To keep a ticket open, have staff post a message in it, which resets the inactivity timer.

Common questions

Does a staff response count as activity? Yes. Any message in the channel resets the timer.

A ticket was auto-closed but the member was just away. Your period is too short for your team. Set a longer period. The default is 7 days.

Related

Closing a ticketThe premium-only feature list