# Inactivity rules

Ticket King has two automatic closes.

## Close on leave (Free)

When the ticket author leaves the server, their open tickets are closed automatically.

| Setting             | Default | Is Premium? |
| ------------------- | ------- | ----------- |
| **Autoclose Leave** | off     | No (free)   |

Configure in **Settings, Ticket Autoclose Settings, Autoclose Leave**.

When **on**, each open ticket the member owns is closed with a "user left the server" reason.

When **off**, which is the default, no ticket is closed. Instead, a "user left" notice is posted in each of their open tickets so staff know.

## Timed inactivity close (Premium)

Tickets with no recent message activity are closed after a period you choose. This is a <i class="fa-crown">:crown:</i> Premium feature.

| Setting                          | Default | Is Premium?                             |
| -------------------------------- | ------- | --------------------------------------- |
| **Auto-Close Inactivity**        | off     | <i class="fa-crown">:crown:</i> Premium |
| **Auto-Close Inactivity Period** | 7 days  | <i class="fa-crown">:crown:</i> Premium |

Configure in **Settings, Ticket Autoclose Settings**.

### How the period is set

Set the Auto-Close Inactivity Period with a slider. You can pick 6 hours, 12 hours, 1 day, 2 days, 3 days, 7 days, 14 days, or 30 days. The default is 7 days.

### How it works

A ticket is closed when it has had no messages for the full period you set. Brand-new tickets are not closed before that period has passed, even if they are quiet.

An inactivity close uses the standard close flow, so it produces the same transcript, logs, and DMs as a manual close. The close reason states that the ticket was closed due to inactivity.

### Turning it on, confirmation prompt

When you turn Auto-Close Inactivity from off to on, the dashboard shows a confirmation pop-up:

> **Enable Auto-Close Inactivity**
>
> Enabling this will instantly close all tickets that have been inactive for longer than your selected period. Please double check your Auto-Close Inactivity Period selection before proceeding.

This matters, because turning the feature on does not give currently-open tickets a grace period. If your period is 7 days and you have a ticket that has been quiet for 8 days, it closes soon after you enable the feature. Set your period first, then enable.

### What it applies to

The inactivity period is server-wide. There is no per-category, per-panel, or per-option override. Every ticket on the server uses the same period.

## Disabling auto-close for a specific ticket

There is no per-ticket disable. To keep a ticket open, have staff post a message in it, which resets the inactivity timer.

## Common questions

{% hint style="info" %}
**Does a staff response count as activity?** Yes. Any message in the channel resets the timer.
{% endhint %}

{% hint style="warning" %}
**A ticket was auto-closed but the member was just away.** Your period is too short for your team. Set a longer period. The default is 7 days.
{% endhint %}

## Related

{% content-ref url="/pages/9dB72vzFglsTzKnh6Q2Z" %}
[Closing a ticket](/docs/tickets/closing-a-ticket.md)
{% endcontent-ref %}

{% content-ref url="/pages/exzL4IxFJ6d9jWNjp6BF" %}
[The premium-only feature list](/docs/premium/feature-list.md)
{% endcontent-ref %}


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