Closing a ticket
Every close-behavior setting in Ticket King, and what each one does.
Closing a ticket generates a transcript, posts the close log, DMs the author if configured, and removes the channel or archives the thread.
How to close
Run this in any ticket channel:
/close [reason]Or click the Close button on the ticket controls.
If Close Requires Reason is on, you must give a reason. If you run /close without one, the bot replies that a reason is required, so run it again with reason:"...". If you use the Close button instead, it opens a short pop-up that asks for the reason. There is no other yes or no confirmation step for a normal close.
Asking the author to approve a close
Use /closerequest when you want the ticket author to agree before the ticket closes:
/closerequest [reason]This posts a message that pings the author with Accept and Deny buttons. If the author clicks Accept, the ticket closes. You need to be able to manage the ticket to use this command.
Close-behavior settings
All of these are in Settings, Ticket Close & Transcript Settings. None of them are premium.
Close Requires Support Role
off
When on, only users with a support role can close. Ticket authors can no longer close their own ticket.
Close Requires Reason
off
When on, closing without a reason in the command opens a pop-up that asks for one.
Hide Closing User
off
When on, the ticket creator is not told who closed their ticket. The close notice they receive and the transcript footer show "Staff Team" instead of the closer's name. The staff close-log still records the real closer.
DM User Close Message
on
DMs the ticket author a close notice with the transcript link. On a premium server with Ticket Rating on, the DM also includes the 5-star rating row.
Log Staff Message Counts
on
Adds a "Staff Message Count" field to the close-log embed, listing each staff member's message count in the ticket.
Role-Specific Transcript Viewing
off
Limits transcript access to the roles that were attached to that specific ticket, instead of the current panel roles. See Role-Specific Transcript Viewing.
Default Ticket Close Reason
empty (Ticket King uses its built-in default reason)
The reason text used when no reason is given.
What members and staff see on close
In the closed-tickets log channel
A "Ticket Closed" embed that includes:
Ticket Name
Ticket Author
Closed By (the staff member who closed it, or a note that the ticket was closed automatically for auto-closes)
Claimed By (only if the ticket was claimed)
Opened Date and Close Date
Close Reason
Staff Message Count (if Log Staff Message Counts is on, listing each staff member's count, highest first)
A View Transcript link button (if a transcript was generated)
In the author's DMs (if DM User Close Message is on)
The author is DM'd a close notice with the transcript link. On a premium server with Ticket Rating on, the DM also includes a 5-star rating row.
If the author has DMs turned off for the server, the DM does not arrive. The ticket still closes.
What happens to the channel
Text channel
The channel is deleted. There is no archive option for text channels.
Thread with Archive Thread Tickets set to Archive
The thread is renamed with a resolved prefix, locked from new messages, and archived.
Thread with Archive Thread Tickets set to Delete
The thread is deleted.
Set thread close behavior in Settings, Ticket Style and Claiming Settings, Archive Thread Tickets. The default is Delete.
Who can close
By default, anyone who can manage the ticket can close it, and so can the ticket author. A user can manage a ticket if they have Manage Channels or Manage Server, or are the server owner, or hold an authorized support role. Discord Administrator also passes.
With Close Requires Support Role on, only users with a support role can close. The ticket author can no longer close their own ticket.
See The two layers of permissions for who counts as a manager.
Closing is permanent
A closed ticket cannot be reopened. If the member needs more help, they open a new ticket. The transcript is still available to authorized staff.
Related
What's in a transcriptLog channelsInactivity rulesLast updated
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