# Opening a single ticket's detail view

Click a ticket row in Ticket History, or click its "⋯" button, to open the **Ticket Details** drawer. The drawer slides in from the right side of the page. It is not a separate page, so the list stays where it is behind it. Close the drawer to return to the list with your filters still set.

What the drawer shows depends on whether the ticket is open or closed.

## A closed ticket

For a closed ticket the drawer shows the ticket details on the left and the transcript on the right.

The detail fields are:

| Field              | Content                                  |
| ------------------ | ---------------------------------------- |
| **Status**         | "Closed"                                 |
| **Ticket ID**      | The ticket ID                            |
| **Ticket Name**    | The ticket channel name                  |
| **Opened At**      | When the ticket opened                   |
| **Closed At**      | When the ticket closed                   |
| **Ticket Author**  | The member who opened the ticket         |
| **Closed By**      | The person who closed it                 |
| **Close Reason**   | The reason given at close, if any        |
| **Ticket Rating**  | The star rating, or "No rating"          |
| **Rating Comment** | The comment left with the rating, if any |

Ticket rating and rating comment come from the <i class="fa-crown">:crown:</i> Premium Ticket Rating feature. On a free server a ticket has no rating.

### Transcript panel

The right side of the drawer shows the ticket's **Transcript** inline. Use **Open in new tab** to view the full transcript in its own page. If the channel was deleted by hand rather than closed through Ticket King, a transcript may not be available.

<figure><img src="/files/V0ng8tPbi9YA5ChsyQCq" alt="The Ticket Details drawer for a closed ticket, showing the detail fields on the left and the transcript panel on the rig"><figcaption></figcaption></figure>

## An open ticket

For an open ticket the drawer shows:

| Field             | Content                          |
| ----------------- | -------------------------------- |
| **Ticket ID**     | The ticket ID                    |
| **Ticket Name**   | The ticket channel name          |
| **Ticket Author** | The member who opened the ticket |
| **Ticket Status** | "Open"                           |
| **Open Time**     | When the ticket opened           |

A **Close Ticket** button sits at the bottom of the details.

### Messages pane (Premium)

For an open ticket the right side of the drawer is a live **Messages** pane (<i class="fa-crown">:crown:</i> Premium). On a premium server it shows the ticket's messages in Discord style, with attachments, embeds, and media, and it updates as new messages arrive. On a free server this pane shows a prompt to get premium instead.

Closed tickets do not use this pane. They show the transcript instead.

<figure><img src="/files/3mR2IBtwMLadt5TJP0Ih" alt="The Ticket Details drawer for an open ticket, showing the detail fields and Close Ticket button on the left and the live"><figcaption></figcaption></figure>

## Closing from the drawer

The **Close Ticket** button asks you to confirm first. The confirmation reads: *"Are you sure you want to close this ticket? This will permanently remove the ticket channel from Discord."* If **Close Requires Reason** is on in your settings, you must type a reason before you can confirm. Otherwise the reason is optional.

Closing here has the same effect as running `/close` in the channel. A transcript is generated, the close log is posted if a log channel is set, and the channel is deleted (or the thread is archived).

## Who can use it

* To **open** the drawer you need the **View History** dashboard permission. The server owner and anyone with Administrator or Manage Server can always open it.
* To **close** a ticket the rules match `/close`. A support role, Manage Channels, Manage Server, or the server owner can close any ticket. The member who opened the ticket can also close it, unless **Close Requires Support Role** is on.

## Related

{% content-ref url="/pages/EXi2VYmzaYjnpkXRHAAR" %}
[Browsing open and recent tickets](/docs/tickets-history/browsing-tickets.md)
{% endcontent-ref %}

{% content-ref url="/pages/9LgYeMt3zCRpnojBs9ZU" %}
[Where to find a transcript](/docs/transcripts/where-to-find.md)
{% endcontent-ref %}


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