Opening a single ticket's detail view

The Ticket Details drawer. What you can see and do.

Click a ticket row in Ticket History, or click its "⋯" button, to open the Ticket Details drawer. The drawer slides in from the right side of the page. It is not a separate page, so the list stays where it is behind it. Close the drawer to return to the list with your filters still set.

What the drawer shows depends on whether the ticket is open or closed.

A closed ticket

For a closed ticket the drawer shows the ticket details on the left and the transcript on the right.

The detail fields are:

Field	Content
Status	"Closed"
Ticket ID	The ticket ID
Ticket Name	The ticket channel name
Opened At	When the ticket opened
Closed At	When the ticket closed
Ticket Author	The member who opened the ticket
Closed By	The person who closed it
Close Reason	The reason given at close, if any
Ticket Rating	The star rating, or "No rating"
Rating Comment	The comment left with the rating, if any

Ticket rating and rating comment come from the Premium Ticket Rating feature. On a free server a ticket has no rating.

Transcript panel

The right side of the drawer shows the ticket's Transcript inline. Use Open in new tab to view the full transcript in its own page. If the channel was deleted by hand rather than closed through Ticket King, a transcript may not be available.

An open ticket

For an open ticket the drawer shows:

Field	Content
Ticket ID	The ticket ID
Ticket Name	The ticket channel name
Ticket Author	The member who opened the ticket
Ticket Status	"Open"
Open Time	When the ticket opened

A Close Ticket button sits at the bottom of the details.

Messages pane (Premium)

For an open ticket the right side of the drawer is a live Messages pane ( Premium). On a premium server it shows the ticket's messages in Discord style, with attachments, embeds, and media, and it updates as new messages arrive. On a free server this pane shows a prompt to get premium instead.

Closed tickets do not use this pane. They show the transcript instead.

Closing from the drawer

The Close Ticket button asks you to confirm first. The confirmation reads: "Are you sure you want to close this ticket? This will permanently remove the ticket channel from Discord." If Close Requires Reason is on in your settings, you must type a reason before you can confirm. Otherwise the reason is optional.

Closing here has the same effect as running /close in the channel. A transcript is generated, the close log is posted if a log channel is set, and the channel is deleted (or the thread is archived).

Who can use it

• To open the drawer you need the View History dashboard permission. The server owner and anyone with Administrator or Manage Server can always open it.

• To close a ticket the rules match /close. A support role, Manage Channels, Manage Server, or the server owner can close any ticket. The member who opened the ticket can also close it, unless Close Requires Support Role is on.

Related

Browsing open and recent ticketsWhere to find a transcript