Filtering and searching ticket history

Common filter combinations and search patterns for Ticket History.

The Ticket History page lets you search, sort, and filter. Here is how to use it for the questions your team asks most.

Searching

The Search box matches by user ID or ticket ID.

• To find a member's tickets, paste their Discord user ID.

• To find one ticket, type its ticket ID.

Results update a moment after you stop typing.

Common views

Tickets opened by one member

Paste the member's Discord user ID into the Search box.

What one staff member handled this week

• Add the Ticket Moderator filter and pick the staff member.

• Add the Date Range filter and set it to Last 7 Days.

Closed tickets with a low rating

• Set Status to Closed Tickets Only.

• Add the Ticket Rating filter and pick 1 and 2 stars.

Ticket ratings are a Premium feature. On a free server tickets have no rating, so this filter returns nothing.

The oldest tickets still open

• Set Status to Open Tickets Only.

• Set Sort to "Open Time, Oldest First".

The first results are your oldest open tickets, which usually need attention first.

What your team closed last week

• Set Status to Closed Tickets Only.

• Add the Date Range filter and set it to Last 7 Days.

The ticket counter and the table give you a snapshot for the week. For charts and totals over time, use the Statistics page ( Premium).

Filtering by more than one staff member

The Ticket Moderator filter accepts more than one person. Add the first staff member, then add another, and so on. The list then shows tickets that any of the selected staff acted on.

If a staff member is not in the list, type their user ID into the box at the top of the filter and click Add.

Reset Filters

A Reset Filters button appears next to the filters once any filter is set. It clears every filter back to its default.

Notes

• The list is paginated, so large servers do not load every ticket at once.

• The ticket counter at the top reflects the filters you have set, not always the full total.

• A very wide date range, such as All Time, can take a moment to load on a large server.

Related

Browsing open and recent ticketsThe Statistics page