Browsing open and recent tickets

The Ticket History page. Finding tickets, filtering, and sorting.

Dashboard, then Ticket History is the list of every ticket your server has had. You can search it, sort it, and filter it.

You need the View History dashboard permission to open this page. The server owner and anyone with Administrator or Manage Server can always open it.

The base Ticket History listing is free.

Finding the ticket you want

You can search by a member's user ID or by a ticket ID, sort the list (by open time, close time, or rating), and filter it. Search and filtering are covered in detail on Filtering and searching ticket history.

Three filters are worth knowing about:

• Ticket Moderator. Show only tickets a chosen staff member claimed. This is how you review one person's work.
• Ticket Closer. Show only tickets a chosen staff member closed. Useful when the person who closed a ticket is not the person who claimed it.
• Ticket Rating. Show only tickets with a chosen star rating. Ratings are a Premium feature, so on a free server there is nothing to filter by here.

Opening a ticket's details

Click a ticket to open the Ticket Details panel, which shows everything about that ticket and its transcript. See Opening a single ticket's detail view.

Closing a ticket from the list (Premium)

On a premium server you can close an open ticket straight from this page ( Premium). The dashboard asks you to confirm first, because closing permanently removes the ticket channel from Discord. If Close Requires Reason is on in your settings, you must type a reason before you can confirm. On a free server, close tickets from Discord with /close instead.

Related

Opening a single ticket's detail viewFiltering and searching ticket history