# Browsing open and recent tickets

**Dashboard, then Ticket History** is the list of every ticket your server has had. You can search it, sort it, and filter it.

You need the **View History** dashboard permission to open this page. The server owner and anyone with Administrator or Manage Server can always open it.

The base Ticket History listing is free.

## Finding the ticket you want

You can search by a member's user ID or by a ticket ID, sort the list (by open time, close time, or rating), and filter it. Search and filtering are covered in detail on [Filtering and searching ticket history](/docs/tickets-history/filtering-and-searching.md).

Two filters are worth knowing about:

* **Ticket Moderator.** Show only tickets a chosen staff member claimed or closed. This is how you review one person's work.
* **Ticket Rating.** Show only tickets with a chosen star rating. Ratings are a <i class="fa-crown">:crown:</i> Premium feature, so on a free server there is nothing to filter by here.

<figure><img src="/files/qLnSNG1cCpX0PDTpN4Dx" alt="The Ticket History page with the filter row and the table of tickets visible, mixing open and closed"><figcaption></figcaption></figure>

## Opening a ticket's details

Click a ticket to open the **Ticket Details** panel, which shows everything about that ticket and its transcript. See [Opening a single ticket's detail view](/docs/tickets-history/opening-a-ticket-detail.md).

## Closing a ticket from the list

You can close an open ticket straight from this page. The dashboard asks you to confirm first, because closing permanently removes the ticket channel from Discord. If **Close Requires Reason** is on in your settings, you must type a reason before you can confirm.

## Related

{% content-ref url="/pages/PWJJELnoQ97HCqd5f37I" %}
[Opening a single ticket's detail view](/docs/tickets-history/opening-a-ticket-detail.md)
{% endcontent-ref %}

{% content-ref url="/pages/yJoQPW1m07OGcLtKwaAs" %}
[Filtering and searching ticket history](/docs/tickets-history/filtering-and-searching.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ticketking.xyz/docs/tickets-history/browsing-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.