Three places to find rating data. The log channel, ticket details, and Statistics.
Premium. Once Ticket Rating is enabled, rating data shows up in three places.
Every rating posts a new embed to your configured Ticket Rating Log Channel.
Use this for live visibility. As ratings come in, you see them in order, one embed per rating.
On the dashboard, open Ticket History, then click any closed ticket to open its detail page.
If the ticket was rated, the detail page shows a Ticket Rating Information card with:
Rating, the star count.
Rated Date, when the rating was submitted.
Feedback, the text comment, or "" if no comment was collected.
Use this to look into one specific ticket.
On the dashboard, open Statistics. It has an Average Ticket Rating chart that plots the average rating over the time range you pick. The average is weighted by how many ratings each period had.
Next to the chart you see:
The average rating for the range, for example "4.32 avg".
The total number of ratings in the range.
When there are no ratings, it shows "No ratings yet.".
Use this to follow the trend over time, for example across the last 30 days.
The Staff Leaderboard ranks staff by tickets closed, not by average rating. There is no top-rated-staff ranking.
Statistics does not split ratings out by panel.
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