# Where to read ratings

<i class="fa-crown">:crown:</i> **Premium.** Once Ticket Rating is enabled, rating data shows up in three places.

## 1. The rating log channel

Every rating posts a new embed to your configured **Ticket Rating Log Channel**.

[The rating log channel](/docs/ticket-rating/rating-log-channel.md)

Use this for live visibility. As ratings come in, you see them in order, one embed per rating.

## 2. The single ticket detail view

On the dashboard, open **Ticket History**, then click any closed ticket to open its detail page.

If the ticket was rated, the detail page shows a **Ticket Rating Information** card with:

* **Rating**, the star count.
* **Rated Date**, when the rating was submitted.
* **Feedback**, the text comment, or *""* if no comment was collected.

[Single ticket detail](/docs/tickets-history/opening-a-ticket-detail.md)

Use this to look into one specific ticket.

## 3. The Statistics page

On the dashboard, open **Statistics**. It has an **Average Ticket Rating** chart that plots the average rating over the time range you pick. The average is weighted by how many ratings each period had.

Next to the chart you see:

* The average rating for the range, for example "4.32 <i class="fa-star">:star:</i> avg".
* The total number of ratings in the range.

When there are no ratings, it shows *"No ratings yet."*.

[The Statistics page](/docs/statistics/the-statistics-page.md)

Use this to follow the trend over time, for example across the last 30 days.

## What Statistics does not break out

* The Staff Leaderboard ranks staff by tickets closed, not by average rating. There is no top-rated-staff ranking.
* Statistics does not split ratings out by panel.

## Related

{% content-ref url="/pages/ZJP01LC6EVKd946UMthw" %}
[What ticket ratings are](/docs/ticket-rating/what-ticket-ratings-are.md)
{% endcontent-ref %}

{% content-ref url="/pages/FbKCvUVzdQTcW1xoif1r" %}
[The Statistics page](/docs/statistics/the-statistics-page.md)
{% endcontent-ref %}


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