What ticket ratings are

A 5-star prompt sent to ticket authors after a ticket closes. Premium only.

Premium. Ticket Rating gives the member who opened a ticket a way to rate the support they received, on a 1 to 5 star scale, with an optional or required text comment depending on the mode you choose.

The rating prompt is sent to the ticket author in a direct message after the ticket closes.

How it works

1. A ticket closes.

2. If the server has Premium and Ticket Rating is on, the bot sends the ticket author a separate direct message with a row of 5 star buttons and an "Ignore" button. This is sent even if the close notice DM is turned off.

3. The author clicks 1 to 5 stars.

4. Depending on your rating mode, a comment box may also open.

5. The rating is posted to the Ticket Rating Log Channel, if one is set.

6. The rating is saved to the dashboard, where it appears in Statistics and Ticket History.

A ticket can be rated once. The rating buttons stay usable for 7 days after the message is sent. After that, they stop working.

What you configure

Settings, in the Ticket Rating Settings group. The whole group is Premium.

Field	Options / default
Ticket Rating	Off by default. Turn it on to enable ratings.
Ticket Rating Mode	Rating Only, Rating + Optional Comment (default), or Rating + Required Comment
Ticket Rating Log Channel	The channel where ratings are posted. None by default.

Rating modes

What is fixed and cannot be changed

• The number of stars is always 1 through 5.

• The 7-day rating window is fixed.

• The prompt is always sent by direct message. It is sent separately from the close notice.

• Ticket Rating is a server-wide setting. It is not set per panel.

Where ratings end up

• In the Ticket Rating Log Channel, if one is set.

• On the dashboard Statistics page, where ratings are averaged over the time range you pick.

• On each closed ticket in Ticket History.

Related

Rating modesThe rating log channelWhere to read ratings