Rating modes
Three rating modes. Rating only, with optional comment, or with required comment.
Premium. The Ticket Rating Mode dropdown has three options. They control whether the member can leave a text comment with the star rating, and whether that comment is required.
The three modes
Rating Only
The member clicks a star and the rating is saved. No comment is requested.
Rating + Optional Comment
The member clicks a star, then a comment box opens with a single paragraph field. The member can submit it blank or with a comment.
Rating + Required Comment
The same comment box opens, but the field is required. Submit stays disabled until the member writes something.
The default mode after you enable Ticket Rating is Rating + Optional Comment.
Which mode to pick
Rating Only asks for the fewest clicks, so more members finish the rating. It gives you the star score without any written comment.
Rating + Optional Comment gives you the star score from everyone, plus a written comment from members who choose to add one. This is the default.
Rating + Required Comment attaches a written comment to every rating. Some members who would give a quick star and leave may not finish, so you may get fewer ratings.
Where the comment ends up
When a comment is submitted (the optional or required modes):
It is saved to the dashboard with the ticket.
It is shown in the Rating Log embed in the User Feedback field.
It is shown on the closed ticket in Ticket History.
Changing modes later
You can change the rating mode at any time. The new mode applies to tickets that close after the change. A rating prompt that was already sent keeps the mode that was active when it was sent.
Related
What ticket ratings areLast updated
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