# Rating modes

<i class="fa-crown">:crown:</i> **Premium.** The **Ticket Rating Mode** dropdown has three options. They control whether the member can leave a text comment with the star rating, and whether that comment is required.

## The three modes

| UI label                      | Behavior                                                                                                                            |
| ----------------------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| **Rating Only**               | The member clicks a star and the rating is saved. No comment is requested.                                                          |
| **Rating + Optional Comment** | The member clicks a star, then a comment box opens with a single paragraph field. The member can submit it blank or with a comment. |
| **Rating + Required Comment** | The same comment box opens, but the field is required. Submit stays disabled until the member writes something.                     |

The default mode after you enable Ticket Rating is **Rating + Optional Comment**.

<figure><img src="/files/euVm2OV1YQdRvclBrs8T" alt="Settings, Ticket Rating Mode dropdown open showing the three options"><figcaption></figcaption></figure>

## Which mode to pick

**Rating Only** asks for the fewest clicks, so more members finish the rating. It gives you the star score without any written comment.

**Rating + Optional Comment** gives you the star score from everyone, plus a written comment from members who choose to add one. This is the default.

**Rating + Required Comment** attaches a written comment to every rating. Some members who would give a quick star and leave may not finish, so you may get fewer ratings.

## Where the comment ends up

When a comment is submitted (the optional or required modes):

* It is saved to the dashboard with the ticket.
* It is shown in the Rating Log embed in the **User Feedback** field.
* It is shown on the closed ticket in Ticket History.

## Changing modes later

You can change the rating mode at any time. The new mode applies to tickets that close after the change. A rating prompt that was already sent keeps the mode that was active when it was sent.

## Related

{% content-ref url="/pages/ZJP01LC6EVKd946UMthw" %}
[What ticket ratings are](/docs/ticket-rating/what-ticket-ratings-are.md)
{% endcontent-ref %}


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