The rating log channel

Where ticket-rating submissions get posted.

Premium. Set it under Settings, in the Ticket Rating Settings group, in Ticket Rating Log Channel.

This is the Discord channel where Ticket King posts a "Ticket Rating" embed every time a member submits a rating.

Configuration

• A channel select dropdown. You can pick a text channel.

• Default: none. When no channel is set, ratings are still saved to the dashboard, but no embed is posted in Discord.

• The field is disabled while Ticket Rating itself is off. The reason shown is "To set a log channel, enable Ticket Rating".

What the rating embed contains

Field	Content
Title	"Ticket Rating"
Color	Your Main Embed Color
Ticket Name	The ticket channel name
Channel ID	The Discord channel ID
Created By	A mention of the ticket author who rated
Claimed By	A mention of the staff member who claimed it, if the ticket was claimed
Rating	The star count, 1 to 5
User Feedback	The text comment, if one was collected (depends on the rating mode)

Buttons

Two link buttons:

• View Transcript opens the ticket's transcript.

• View Ticket Info opens the ticket's detail page on the dashboard.

Where to set the channel

A common setup is a staff-only channel, for example #tk-ratings. Set its channel permissions so only staff can read it, because ratings are meant for your team.

Bot permissions in the channel

The bot needs Send Messages and Embed Links in the channel to post the embed. If it does not have them, the rating is still saved to the dashboard, but the embed will not appear in the channel.

Related

What ticket ratings areWhere to read ratings