The Statistics page

The premium analytics dashboard. What it shows.

Premium feature. The Statistics page is the dashboard's analytics view. The whole page is Premium.

On the dashboard, open Statistics in the sidebar. The page header reads Server Analytics.

What is on the page

• 4 stat cards at the top:

  • Open Tickets, the count opened in the selected time range.

  • In-Progress Tickets, tickets that are open and claimed in the selected range.

  • Resolved Tickets, the count closed in the selected range.

  • Total Tickets, the open and resolved counts added together.

• 6 charts below the cards (listed further down).

Time controls

Control	Options
Time range	Past Week (default), Past Month, Past Year, Custom Range
Grouping	Auto (default), Daily, Weekly, Monthly

With Auto grouping, the page picks the grouping for you:

• Past Week groups by day.

• Past Month groups by day.

• Past Year groups by month.

• Custom Range groups by day for up to 60 days, by week for up to 180 days, and by month for longer ranges.

The page shows the active range, for example "Showing data for Mar 1, 2026 to Mar 31, 2026".

The 6 charts

1. Ticket Distribution

A donut chart with three slices, Open, In-Progress, and Resolved. The center label shows the total ticket count.

2. Ticket Volume Trends

A bar chart with two series, Opened Tickets and Resolved Tickets. The x-axis labels change with the grouping, for example "Mar 14" for daily, "Mar 11 to Mar 17" for weekly, and "Mar '24" for monthly.

3. Resolution Time by Day or Month

A bar chart of the average time it took to resolve tickets, shown in minutes or hours. The footer reads "Based on tickets opened on each day/month".

4. Average Ticket Rating by Day, Week, or Month

A line chart of the average ticket rating on a 0 to 5 scale. The average is weighted by how many ratings each period had. Next to it you see the average rating, the number of ratings, and the active range. When there are no ratings, it shows "No ratings yet." or "No ratings in this range.".

5. Staff Closed Claimed Tickets by Day or Month

A stacked bar chart showing, per staff member, how many claimed tickets they closed over time. You can filter staff by a count rule (more than, equal to, or less than a number of tickets) using the number input and the "tickets" label. The legend lets you toggle individual staff in or out of the chart.

6. Staff Leaderboard

A list with one row per staff member. Each row shows the staff member's avatar, display name or username, user ID, and their closed-and-claimed ticket count with a "Close Claimed" label. It uses the same filter as the chart above it.

What Statistics does not show

• It does not break tickets down by category.

• It does not break tickets down by panel.

When the server is not premium

Free servers see the locked Advanced Statistics showcase instead of the live page. The showcase lists the analytics premium provides, such as ticket volume analytics, staff leaderboards, weekly, monthly, and yearly reporting, interactive charts, closure-rate analysis, and average resolution-time tracking.

Related

The premium-only feature listBrowsing open and recent tickets