> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/settings/ticket-style-and-claiming.md).

# Ticket Style and Claiming

Claiming and ticket-style settings live in two separate groups on the Settings page. This page covers both.

## Ticket Claiming

This group controls how claiming works.

| UI label                        | What it does                                                                           | Default                    |
| ------------------------------- | -------------------------------------------------------------------------------------- | -------------------------- |
| **Ticket Claiming Mode**        | How `/claim` behaves. See the claim modes below.                                       | Enabled - Private on Claim |
| **Ping Ticket Author on Claim** | When on, claiming pings the ticket author. Only takes effect when claiming is enabled. | On                         |
| **Roles to Add on Claim**       | Roles added to the channel when a staff member claims. Up to 25.                       | None                       |

### Claim modes

* **Claiming Disabled.** Claiming is off.
* **Enabled - No Changes.** Claiming works and channel visibility does not change.
* **Enabled - Read-Only for Others.** After a claim, other staff can view the ticket but cannot send messages in it.
* **Enabled - Private on Claim.** After a claim, the ticket is restricted to the opener, the staff member who claimed, and the bot. This is the default.

## Ticket Style and Claiming Settings

This group controls how tickets are created.

| UI label                                | What it does                                                                                                                                 | Default      |
| --------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- | ------------ |
| **Manual Ticket Style**                 | Style used by `/createticket` and the right-click "Create Ticket" action. Text Channel or Private Thread.                                    | Text Channel |
| **Archive Thread Tickets**              | When a thread ticket closes, archive the thread or delete it.                                                                                | Delete       |
| **Continuous Ticket Numbering**         | When on, ticket numbers keep counting upward instead of reusing freed numbers.                                                               | On           |
| **Global Ticket Numbering**             | When on, all ticket name formats share one counter. Requires Continuous Ticket Numbering to be on.                                           | Off          |
| **Ping Support Roles**                  | When on, the configured support roles get pinged when a ticket opens.                                                                        | Off          |
| **Ticket Creates Private Staff Thread** | When on, every new ticket also creates a private staff thread.                                                                               | Off          |
| **Code-Wrap Question Responses**        | When on, text answers to ticket questions are wrapped in inline code so they're tap-to-copy on mobile. When off, answers show as plain text. | Off          |

{% hint style="info" %}
The server-wide and per-user limits on open tickets (**Max Active Tickets** and **Max Active Tickets Per User**) are in the **Server Settings & Logging** group, not here.
{% endhint %}

<figure><img src="/files/VKuPVlfgjXXL695SDOn8" alt="Settings, the Ticket Claiming group and the Ticket Style and Claiming Settings group showing all fields"><figcaption></figcaption></figure>

## Detailed pages

* [Thread tickets vs channel tickets](/docs/tickets/thread-vs-channel.md)
* [Ticket numbering](/docs/tickets/ticket-numbering.md)
* [Claiming a ticket and the 4 modes](/docs/tickets/claiming-a-ticket.md)
* [Support roles](/docs/permissions-and-your-support-team/support-roles.md)
* [Limits on open tickets](/docs/tickets/limits-on-open-tickets.md)

## Related

{% content-ref url="/pages/bMLvaN6SRnkJa0CP1UBr" %}
[Settings overview](/docs/settings/overview.md)
{% endcontent-ref %}


---

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