For the complete documentation index, see llms.txt. This page is also available as Markdown.

Ticket Style and Claiming

The Ticket Claiming and Ticket Style and Claiming Settings groups.

Claiming and ticket-style settings live in two separate groups on the Settings page. This page covers both.

Ticket Claiming

This group controls how claiming works.

UI label
What it does
Default

Ticket Claiming Mode

How /claim behaves. See the claim modes below.

Enabled - Private on Claim

Ping Ticket Author on Claim

When on, claiming pings the ticket author. Only takes effect when claiming is enabled.

On

Roles to Add on Claim

Roles added to the channel when a staff member claims. Up to 25.

None

Claim modes

  • Claiming Disabled. Claiming is off.

  • Enabled - No Changes. Claiming works and channel visibility does not change.

  • Enabled - Read-Only for Others. After a claim, other staff can view the ticket but cannot send messages in it.

  • Enabled - Private on Claim. After a claim, the ticket is restricted to the opener, the staff member who claimed, and the bot. This is the default.

Ticket Style and Claiming Settings

This group controls how tickets are created.

UI label
What it does
Default

Manual Ticket Style

Style used by /createticket and the right-click "Create Ticket" action. Text Channel or Private Thread.

Text Channel

Archive Thread Tickets

When a thread ticket closes, archive the thread or delete it.

Delete

Continuous Ticket Numbering

When on, ticket numbers keep counting upward instead of reusing freed numbers.

On

Global Ticket Numbering

When on, all ticket name formats share one counter. Requires Continuous Ticket Numbering to be on.

Off

Ping Support Roles

When on, the configured support roles get pinged when a ticket opens.

Off

Ticket Creates Private Staff Thread

When on, every new ticket also creates a private staff thread.

Off

Code-Wrap Question Responses

When on, text answers to ticket questions are wrapped in inline code so they're tap-to-copy on mobile. When off, answers show as plain text.

Off

The server-wide and per-user limits on open tickets (Max Active Tickets and Max Active Tickets Per User) are in the Server Settings & Logging group, not here.

Settings, the Ticket Claiming group and the Ticket Style and Claiming Settings group showing all fields

Detailed pages

Settings overview

Last updated

Was this helpful?