Ticket Style and Claiming

The Ticket Claiming and Ticket Style and Claiming Settings groups.

Claiming and ticket-style settings live in two separate groups on the Settings page. This page covers both.

Ticket Claiming

This group controls how claiming works.

UI label	What it does	Default
Ticket Claiming Mode	How /claim behaves. See the claim modes below.	Enabled - Private on Claim
Ping Ticket Author on Claim	When on, claiming pings the ticket author. Only takes effect when claiming is enabled.	On
Roles to Add on Claim	Roles added to the channel when a staff member claims. Up to 25.	None

Claim modes

• Claiming Disabled. Claiming is off.

• Enabled - No Changes. Claiming works and channel visibility does not change.

• Enabled - Read-Only for Others. After a claim, other staff can view the ticket but cannot send messages in it.

• Enabled - Private on Claim. After a claim, the ticket is restricted to the opener, the staff member who claimed, and the bot. This is the default.

Ticket Style and Claiming Settings

This group controls how tickets are created.

UI label	What it does	Default
Manual Ticket Style	Style used by /createticket and the right-click "Create Ticket" action. Text Channel or Private Thread.	Text Channel
Archive Thread Tickets	When a thread ticket closes, archive the thread or delete it.	Delete
Continuous Ticket Numbering	When on, ticket numbers keep counting upward instead of reusing freed numbers.	On
Global Ticket Numbering	When on, all ticket name formats share one counter. Requires Continuous Ticket Numbering to be on.	Off
Ping Support Roles	When on, the configured support roles get pinged when a ticket opens.	Off
Ticket Creates Private Staff Thread	When on, every new ticket also creates a private staff thread.	Off
Code-Wrap Question Responses	When on, text answers to ticket questions are wrapped in inline code so they're tap-to-copy on mobile. When off, answers show as plain text.	Off

The server-wide and per-user limits on open tickets (Max Active Tickets and Max Active Tickets Per User) are in the Server Settings & Logging group, not here.

Detailed pages

• Thread tickets vs channel tickets

• Ticket numbering

• Claiming a ticket and the 4 modes

• Support roles

• Limits on open tickets

Related

Settings overview