Ticket messages

Where the bot's ticket messages are configured.

There is no server-wide "messages" group on the Settings page. The text shown when a ticket opens is set per panel option in the panel editor. The only message text on the Settings page is the Default Ticket Close Reason.

Per-option messages (panel editor)

Open a panel in the dashboard, click a button or select-menu option, and go to the Messages tab. Both fields here are free.

Field	What it does	Limit
Custom Embed Content	The embed shown inside the ticket when it opens.	2048 characters
Custom Ticket Message	A message sent into the ticket when it opens.	1024 characters
Admin Thread Message ( Premium)	A message posted in the staff thread. The custom text only takes effect on premium.	1024 characters

A panel can also set defaults that every option inherits (for example Default Ticket Embed Message and Default Ticket Message Content) in the panel-wide defaults editor.

→ Per-option settings in the panel editor

Default Ticket Close Reason (Settings)

In the Ticket Close & Transcript Settings group, Default Ticket Close Reason sets the reason that is recorded when a ticket is closed without one being given. When it is blank, Ticket King uses its own built-in default reason.

Related

Closing a ticketSettings overview