Reset ticket counters and other irreversible actions.
The bottom of the Settings page has a Danger Zone for actions that can't be undone.
Edit Ticket Counters
The Edit Counters button opens a window listing every ticket-name-format counter currently in use. You can adjust each value or remove a counter you no longer need. You cannot add new counters here. New counters are created automatically when tickets open.
The button is disabled when no counters exist yet, with the reason "No counters exist yet. They're created automatically when tickets open."
Use this to correct a counter that drifted, or to set a starting number when moving tickets from another system.
Reset All Ticket Counters
A "Reset All Counters" danger button. Opens a confirmation pop-up:
Reset All Ticket Counters
Are you sure you want to reset all ticket counters to 0? This action cannot be undone and will affect all ticket numbering going forward.
Confirming resets every counter to 0. Existing channels keep their names. The reset only affects what number the next ticket gets.
This is permanent. Once reset, you can't recover the previous counter values without re-creating them manually in the Edit Counters pop-up.
