# Danger Zone

The bottom of the Settings page has a **Danger Zone** for actions that can't be undone.

## Edit Ticket Counters

The **Edit Counters** button opens a window listing every ticket-name-format counter currently in use. You can adjust each value or remove a counter you no longer need. You cannot add new counters here. New counters are created automatically when tickets open.

The button is disabled when no counters exist yet, with the reason *"No counters exist yet. They're created automatically when tickets open."*

Use this to correct a counter that drifted, or to set a starting number when moving tickets from another system.

## Reset All Ticket Counters

A **"Reset All Counters"** danger button. Opens a confirmation pop-up:

> **Reset All Ticket Counters**
>
> Are you sure you want to reset all ticket counters to 0? This action cannot be undone and will affect all ticket numbering going forward.

Confirming resets every counter to 0. **Existing channels keep their names.** The reset only affects what number the next ticket gets.

{% hint style="danger" %}
**This is permanent.** Once reset, you can't recover the previous counter values without re-creating them manually in the Edit Counters pop-up.
{% endhint %}

<figure><img src="/files/ci7Hw0fLQElwc3a08teZ" alt="Settings, Danger Zone section showing both buttons"><figcaption></figcaption></figure>

## Related

{% content-ref url="/pages/1XXFSFiH6KoRmi1V1AJZ" %}
[Ticket numbering](/docs/tickets/ticket-numbering.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ticketking.xyz/docs/settings/danger-zone.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.