> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/reference/limits-cheatsheet.md). # Limits cheat-sheet Every cap and limit in Ticket King, in one table. A single-page reference for every cap that applies in Ticket King. ## Panels and templates | Limit | Free | Premium | | -------------------------- | ------------- | --------- | | Panels per server | 10 | Unlimited | | Templates per server | 1 | 25 | | Custom commands per server | Not available | 25 | ## Per panel | Limit | Value | | -------------------------------- | --------------------- | | Component rows | 5 | | Buttons per row | 5 | | Buttons per panel (max) | 25 | | Dropdown menus per panel | Up to 5 (one per row) | | Options per dropdown menu | 25 | | Questions per option | 5 free / 100 premium | | Embeds per panel message | 10 | | Message content above the embeds | 2000 characters | ## Per application option | Limit | Value | | --------------- | -------------------- | | Questions | 5 free / 100 premium | | Decision reason | 1000 characters | | Decision note | 1000 characters | ## Per ticket | Limit | Default | Range | | ----------------------------- | ------------------------ | --------- | | Max active tickets per user | 1 | 1 to 2000 | | Max active tickets per server | 500 | 1 to 2000 | | Ticket creation cooldown | 10 seconds | Fixed | | Rename cooldown | 2 renames per 10 minutes | Fixed | ## Transcripts | Limit | Free | Premium | | -------------------------------- | ----- | ------- | | Messages captured per transcript | 1,000 | 5,000 | Transcripts are kept indefinitely. There is no expiry. ## Auto-close (Premium) | Limit | Default | Options | | ---------------------------- | ------- | --------------------------------- | | Auto-close inactivity period | 7 days | 6h, 12h, 1d, 2d, 3d, 7d, 14d, 30d | ## Roles and categories | Limit | Value | | ---------------------------------------------------- | ------- | | Server-wide support roles | 25 | | Server-wide blocked roles | 25 | | Server-wide ticket categories | 25 | | Support, required, blocked, or ping roles per option | 20 each | | Categories per option | 10 | | Roles to add on claim | 25 | | Roles that can be given dashboard access | 50 | ## Temporary dashboard access | Limit | Value | | ---------------------- | ------------------------------------ | | Active links at a time | 1 | | Duration options | 30 minutes, 1 hour, 3 hours, 6 hours | ## Discord-side caps | Limit | Value | | --------------------------------- | ---------------------------------------- | | Channels per Discord server | 500 | | Active threads per Discord server | 1,000 | | Channels per category | 50 | | Roles per Discord server | 250 | | Fields per pop-up form | 5 (this sets the free-plan question cap) | ## Bot Personalizer (Premium) | Limit | Value | | -------------------------- | -------------- | | Bot name | 32 characters | | About Me | 190 characters | | Avatar or banner file size | 5 MB | | Changes per hour | 2 | ## Character limits (embeds) | Field | Cap | | ------------------ | ---- | | Embed title | 256 | | Embed description | 4096 | | Embed field name | 256 | | Embed field value | 1024 | | Embed footer text | 2048 | | Embed author name | 256 | | Fields per embed | 25 | | Total embed length | 6000 | ## Character limits (buttons and dropdown menus) | Field | Cap | | -------------------------------- | --- | | Button label | 80 | | Link button URL | 512 | | Dropdown menu placeholder | 100 | | Dropdown menu option label | 100 | | Dropdown menu option value | 100 | | Dropdown menu option description | 100 | ## Character limits (forms and messages) | Field | Cap | | ---------------------------------- | --------------------------------------------------------------------------------------------------------------- | | Question label | 45 | | Question placeholder | 100 | | Question response length | Set between 1 and 4000 (default 500) | | Custom Embed Content (per option) | 2048 | | Custom Ticket Message (per option) | 1024 | | Admin Thread Message (per option) | 1024 | | Custom Ticket Name | 100 characters of format, placeholders included (the final channel name is separately capped at 100 by Discord) | ## Steam Linking (Premium) | Limit | Default | Range | | ---------------------- | ------- | ------------- | | Steam Linking Duration | 30 days | 1 to 365 days | ## Related {% content-ref url="/pages/sM0Y0Pbydyr64Z8LYCJQ" %} [Default values cheat-sheet](/docs/reference/default-values-cheatsheet.md) {% endcontent-ref %} {% content-ref url="/pages/DO8q2U0yqg5NpPKoSscT" %} [Glossary](/docs/reference/glossary.md) {% endcontent-ref %} --- # Agent Instructions This documentation is published with GitBook. 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