# Limits cheat-sheet

A single-page reference for every cap that applies in Ticket King.

## Panels and templates

| Limit                      | Free          | Premium   |
| -------------------------- | ------------- | --------- |
| Panels per server          | 10            | Unlimited |
| Templates per server       | 1             | 25        |
| Custom commands per server | Not available | 25        |

## Per panel

| Limit                            | Value                 |
| -------------------------------- | --------------------- |
| Component rows                   | 5                     |
| Buttons per row                  | 5                     |
| Buttons per panel (max)          | 25                    |
| Select menus per panel           | Up to 5 (one per row) |
| Options per select menu          | 25                    |
| Questions per option             | 5                     |
| Embeds per panel message         | 10                    |
| Message content above the embeds | 2000 characters       |

## Per application option

| Limit           | Value           |
| --------------- | --------------- |
| Questions       | 5               |
| Decision reason | 1000 characters |
| Decision note   | 1000 characters |

## Per ticket

| Limit                         | Default                  | Range     |
| ----------------------------- | ------------------------ | --------- |
| Max active tickets per user   | 1                        | 1 to 2000 |
| Max active tickets per server | 500                      | 1 to 2000 |
| Ticket creation cooldown      | 10 seconds               | Fixed     |
| Rename cooldown               | 2 renames per 10 minutes | Fixed     |

## Transcripts

| Limit                            | Free  | Premium |
| -------------------------------- | ----- | ------- |
| Messages captured per transcript | 1,000 | 5,000   |

Transcripts are kept indefinitely. There is no expiry.

## Auto-close (Premium)

| Limit                        | Default | Options                           |
| ---------------------------- | ------- | --------------------------------- |
| Auto-close inactivity period | 7 days  | 6h, 12h, 1d, 2d, 3d, 7d, 14d, 30d |

## Roles and categories

| Limit                                                | Value   |
| ---------------------------------------------------- | ------- |
| Server-wide support roles                            | 25      |
| Server-wide blocked roles                            | 25      |
| Server-wide ticket categories                        | 25      |
| Support, required, blocked, or ping roles per option | 20 each |
| Categories per option                                | 10      |
| Roles to add on claim                                | 25      |
| Roles that can be given dashboard access             | 50      |

## Temporary dashboard access

| Limit                  | Value                                |
| ---------------------- | ------------------------------------ |
| Active links at a time | 1                                    |
| Duration options       | 30 minutes, 1 hour, 3 hours, 6 hours |

## Discord-side caps

| Limit                             | Value                            |
| --------------------------------- | -------------------------------- |
| Channels per Discord server       | 500                              |
| Active threads per Discord server | 1,000                            |
| Channels per category             | 50                               |
| Roles per Discord server          | 250                              |
| Fields per pop-up form            | 5 (this sets the 5-question cap) |

## Bot Personalizer (Premium)

| Limit                      | Value          |
| -------------------------- | -------------- |
| Bot name                   | 32 characters  |
| About Me                   | 190 characters |
| Avatar or banner file size | 5 MB           |
| Changes per 12 hours       | 5              |

## Character limits (embeds)

| Field              | Cap  |
| ------------------ | ---- |
| Embed title        | 256  |
| Embed description  | 4096 |
| Embed field name   | 256  |
| Embed field value  | 1024 |
| Embed footer text  | 2048 |
| Embed author name  | 256  |
| Fields per embed   | 25   |
| Total embed length | 6000 |

## Character limits (buttons and select menus)

| Field                          | Cap |
| ------------------------------ | --- |
| Button label                   | 80  |
| Link button URL                | 512 |
| Select menu placeholder        | 100 |
| Select menu option label       | 100 |
| Select menu option value       | 100 |
| Select menu option description | 100 |

## Character limits (forms and messages)

| Field                              | Cap                                                     |
| ---------------------------------- | ------------------------------------------------------- |
| Question label                     | 45                                                      |
| Question placeholder               | 100                                                     |
| Question response length           | Set between 1 and 4000 (default 500)                    |
| Custom Embed Content (per option)  | 2048                                                    |
| Custom Ticket Message (per option) | 1024                                                    |
| Admin Thread Message (per option)  | 1024                                                    |
| Ticket Name Format                 | 50 (the final channel name is capped at 100 by Discord) |

## Steam Linking (Premium)

| Limit                  | Default | Range         |
| ---------------------- | ------- | ------------- |
| Steam Linking Duration | 30 days | 1 to 365 days |

## Related

{% content-ref url="/pages/sM0Y0Pbydyr64Z8LYCJQ" %}
[Default values cheat-sheet](/docs/reference/default-values-cheatsheet.md)
{% endcontent-ref %}

{% content-ref url="/pages/DO8q2U0yqg5NpPKoSscT" %}
[Glossary](/docs/reference/glossary.md)
{% endcontent-ref %}


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