Glossary

Definitions for the terms used across these docs.

Term	Definition
Panel	A Discord message that Ticket King posts with buttons or a select menu. Members click it to open a ticket or start an application.
Ticket Panel	A panel that opens a ticket (a channel or thread) when clicked.
Application Panel	A panel that opens a form for staff to review. It does not create a channel.
Option	One button on a panel, or one entry in a select menu. Each option can be configured on its own.
Ticket	A private channel or thread between a member and your staff, opened from a panel.
Application	A submitted form from an application panel, waiting in your dashboard review queue.
Claim	A staff member taking ownership of a ticket. One claimer per ticket.
Claim Mode	A server setting that controls what claiming does to a ticket's visibility. There are four modes.
Support Role	A Discord role you mark as part of your support team. Set server-wide, per panel, or per option.
Reviewer Role	A Discord role allowed to approve or deny applications. Set per option.
Category	A Discord category, which is a heading that holds channels. Ticket channels are created inside a configured category.
Form (Option Questions)	Up to 5 questions Ticket King asks in a Discord pop-up before opening a ticket or application.
Question Type	One of the form question types: Text Input, Dropdown Select, User Select, Role Select, Mentionable Select, Channel Select.
Eligibility	Application checks: minimum account age, minimum server membership, and required roles.
Welcome Embed	The opening message shown inside a new ticket.
Close Log	The "Ticket Closed" message posted to your Closed Tickets Log Channel.
Open Log	The "Ticket Opened" message posted to your Opened Tickets Log Channel.
Transcript	An HTML record of a ticket's messages, created when the ticket closes.
Bot Personalizer	The Premium feature for customizing the bot's name, avatar, banner, and About Me in your server.
Template	A saved panel design you can reuse for new panels, and share with other servers using a code.
Public Preset	A panel design provided by the Ticket King team for any server to start from.
Temporary Dashboard Access	A short-lived link that gives owner-level dashboard access to one trusted person.
Main Embed Color	The accent color on the bot's embeds. The default is #d4af37.
Continuous Ticket Numbering	Ticket numbers keep counting upward instead of being reused. On by default.
Global Ticket Numbering	All ticket name formats share one counter. Requires Continuous Ticket Numbering.
Top.gg Vote	A vote on top.gg gives the voter 4 days of premium time, redeemed with /redeem.
Audit Log	Ticket King's record of dashboard and bot actions. This is separate from Discord's own audit log.

Related

Limits cheat-sheetDefault values cheat-sheet