# Glossary

| Term                            | Definition                                                                                                                         |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| **Panel**                       | A Discord message that Ticket King posts with buttons or a select menu. Members click it to open a ticket or start an application. |
| **Ticket Panel**                | A panel that opens a ticket (a channel or thread) when clicked.                                                                    |
| **Application Panel**           | A panel that opens a form for staff to review. It does not create a channel.                                                       |
| **Option**                      | One button on a panel, or one entry in a select menu. Each option can be configured on its own.                                    |
| **Ticket**                      | A private channel or thread between a member and your staff, opened from a panel.                                                  |
| **Application**                 | A submitted form from an application panel, waiting in your dashboard review queue.                                                |
| **Claim**                       | A staff member taking ownership of a ticket. One claimer per ticket.                                                               |
| **Claim Mode**                  | A server setting that controls what claiming does to a ticket's visibility. There are four modes.                                  |
| **Support Role**                | A Discord role you mark as part of your support team. Set server-wide, per panel, or per option.                                   |
| **Reviewer Role**               | A Discord role allowed to approve or deny applications. Set per option.                                                            |
| **Category**                    | A Discord category, which is a heading that holds channels. Ticket channels are created inside a configured category.              |
| **Form (Option Questions)**     | Up to 5 questions Ticket King asks in a Discord pop-up before opening a ticket or application.                                     |
| **Question Type**               | One of the form question types: Text Input, Dropdown Select, User Select, Role Select, Mentionable Select, Channel Select.         |
| **Eligibility**                 | Application checks: minimum account age, minimum server membership, and required roles.                                            |
| **Welcome Embed**               | The opening message shown inside a new ticket.                                                                                     |
| **Close Log**                   | The "Ticket Closed" message posted to your Closed Tickets Log Channel.                                                             |
| **Open Log**                    | The "Ticket Opened" message posted to your Opened Tickets Log Channel.                                                             |
| **Transcript**                  | An HTML record of a ticket's messages, created when the ticket closes.                                                             |
| **Bot Personalizer**            | The Premium feature for customizing the bot's name, avatar, banner, and About Me in your server.                                   |
| **Template**                    | A saved panel design you can reuse for new panels, and share with other servers using a code.                                      |
| **Public Preset**               | A panel design provided by the Ticket King team for any server to start from.                                                      |
| **Temporary Dashboard Access**  | A short-lived link that gives owner-level dashboard access to one trusted person.                                                  |
| **Main Embed Color**            | The accent color on the bot's embeds. The default is #d4af37.                                                                      |
| **Continuous Ticket Numbering** | Ticket numbers keep counting upward instead of being reused. On by default.                                                        |
| **Global Ticket Numbering**     | All ticket name formats share one counter. Requires Continuous Ticket Numbering.                                                   |
| **Top.gg Vote**                 | A vote on top.gg gives the voter 4 days of premium time, redeemed with `/redeem`.                                                  |
| **Audit Log**                   | Ticket King's record of dashboard and bot actions. This is separate from Discord's own audit log.                                  |

## Related

{% content-ref url="/pages/98HCTUU4LdSQxw2WPDnQ" %}
[Limits cheat-sheet](/docs/reference/limits-cheatsheet.md)
{% endcontent-ref %}

{% content-ref url="/pages/sM0Y0Pbydyr64Z8LYCJQ" %}
[Default values cheat-sheet](/docs/reference/default-values-cheatsheet.md)
{% endcontent-ref %}


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