> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/pt-br/tickets.md).

# Tickets

- [O ciclo de vida do ticket](https://ticketking.xyz/docs/pt-br/tickets/lifecycle.md): Do clique no botão até o fechamento, todos os estados pelos quais um ticket passa.
- [Reivindicar um ticket](https://ticketking.xyz/docs/pt-br/tickets/claiming-a-ticket.md): Como funciona a reivindicação, os quatro modos e qual escolher.
- [Fechar um ticket](https://ticketking.xyz/docs/pt-br/tickets/closing-a-ticket.md): Todas as configurações de comportamento de fechamento no Ticket King e o que cada uma faz.
- [Tickets por thread vs. tickets por canal](https://ticketking.xyz/docs/pt-br/tickets/thread-vs-channel.md): Canal de texto ou thread privada, escolhendo o estilo certo de ticket.
- [Numeração de tickets](https://ticketking.xyz/docs/pt-br/tickets/ticket-numbering.md): Dois controles alternam todo o esquema de numeração.
- [Limites de tickets abertos](https://ticketking.xyz/docs/pt-br/tickets/limits-on-open-tickets.md): Limites por usuário e por servidor para tickets abertos simultâneos.
- [Regras de inatividade](https://ticketking.xyz/docs/pt-br/tickets/inactivity-rules.md): Fechamento automático de tickets que ficam sem atividade, com fechamento ao sair (gratuito) e inatividade por tempo (premium).


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