What changes, and what does not, when premium ends.
When premium ends on your server, whether from cancelling or a failed renewal, the bot goes back to free-plan behavior. No data is deleted.
Your data is not deleted. In particular:
All custom commands stay. You just cannot open the page until premium returns.
All saved templates stay.
All Steam links stay. The {STEAM_ID} placeholder stops filling in.
Your Bot Personalizer settings stay. The bot's appearance in Discord goes back to normal.
All transcripts stay viewable.
All application history stays.
All audit logs stay.
Re-subscribing later picks up where you left off.
The premium dashboard pages show the premium pitch instead of their content: Statistics, Steam Linking, Custom Commands, and Bot Personalizer.
Premium per-option features stop applying: Required Roles, Steam ID Integration prompts, Custom Pings, and Admin Thread Messages.
The Bot Personalizer reverts to the bot's normal appearance.
Auto-Close Inactivity stops running on your server.
Ticket Rating prompts stop being sent.
New transcripts capture up to the free-plan limit of 1,000 messages.
Every panel keeps working.
Every open ticket keeps working.
Every existing transcript stays viewable.
Logging, audit logs, and dashboard permissions keep working.
All free features keep working.
If you cancel, you keep premium until the end of your current billing period, then it ends.
If a renewal payment cannot be collected, premium ends at the existing expiry.
When you re-subscribe, premium becomes active again right away, the Bot Personalizer re-applies on its own, and your premium features resume with their previous settings. Nothing is lost.
If you remove Ticket King from your server but do not cancel, billing continues. To stop billing, cancel on the dashboard.
Managing your subscriptionLast updated
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