# What happens if a server is no longer premium

When premium ends on your server, whether from cancelling or a failed renewal, the bot goes back to free-plan behavior. No data is deleted.

## What is kept

Your data is not deleted. In particular:

* All custom commands stay. You just cannot open the page until premium returns.
* All saved templates stay.
* All Steam links stay. The `{STEAM_ID}` placeholder stops filling in.
* Your Bot Personalizer settings stay. The bot's appearance in Discord goes back to normal.
* All transcripts stay viewable.
* All application history stays.
* All audit logs stay.

Re-subscribing later picks up where you left off.

## What changes right away

* The premium dashboard pages show the premium pitch instead of their content: Statistics, Steam Linking, Custom Commands, and Bot Personalizer.
* Premium per-option features stop applying: Required Roles, Steam ID Integration prompts, Custom Pings, and Admin Thread Messages.
* The Bot Personalizer reverts to the bot's normal appearance.
* Auto-Close Inactivity stops running on your server.
* Ticket Rating prompts stop being sent.
* New transcripts capture up to the free-plan limit of 1,000 messages.

## What keeps working

* Every panel keeps working.
* Every open ticket keeps working.
* Every existing transcript stays viewable.
* Logging, audit logs, and dashboard permissions keep working.
* All free features keep working.

## When premium ends

* If you cancel, you keep premium until the end of your current billing period, then it ends.
* If a renewal payment cannot be collected, premium ends at the existing expiry.

## Re-subscribing

When you re-subscribe, premium becomes active again right away, the Bot Personalizer re-applies on its own, and your premium features resume with their previous settings. Nothing is lost.

## Removing the bot does not cancel billing

If you remove Ticket King from your server but do not cancel, billing continues. To stop billing, cancel on the dashboard.

{% content-ref url="/pages/DG4ChAQamJHAQIEhU7v7" %}
[Managing your subscription](/docs/premium/managing-your-subscription.md)
{% endcontent-ref %}

## Related

{% content-ref url="/pages/exzL4IxFJ6d9jWNjp6BF" %}
[The premium-only feature list](/docs/premium/feature-list.md)
{% endcontent-ref %}


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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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