The premium-only feature list

Everything Premium unlocks, and what is free for every server.

This page lists what Premium unlocks, with links to the relevant docs. Pricing is shown on your dashboard's Premium page.

Panels and templates

Feature	What it does
Unlimited panels	Free servers can have 10 panels. Premium servers have unlimited panels. Panel limits
More templates	1 saved template on free. 25 on Premium. Creating and sharing templates is free. Templates

Per-option panel features

Feature	What it does
Required Roles	Limit a panel option to members who have certain roles. Per-option settings
Blocked Roles (per panel or option)	Block roles from a specific panel or option. Server-wide blocked roles are free. Blocked Roles
Steam ID Integration	Require a member to link their Steam account before opening an option. Steam Linking
Custom Pings	Ping a custom set of roles for an option instead of the support roles. Per-option settings
Admin Thread Message	A message posted in the staff thread for an option. Per-option settings

Tickets and automation

Feature	What it does
Auto-Close Inactivity	Close tickets automatically after a period of no activity, from 6 hours to 30 days. Closing when a member leaves is free. Inactivity rules
Ticket Rating	After a ticket closes, the author is asked for a 1 to 5 star rating, with an optional or required comment. Ticket Rating
Dashboard claiming	Claim, unclaim, and transfer tickets from the dashboard. Doing these in Discord with the commands is free. Claiming a ticket
Live ticket messages	View an open ticket's messages live in the dashboard ticket detail. Opening a ticket detail
Larger transcripts	Up to 5,000 messages per transcript, instead of 1,000. Transcript capture limits

Branding

Feature	What it does
Bot Personalizer	Give the bot a custom name, avatar, banner, and About Me in your server. Bot Personalizer
Footer on the quick starter panel	The /panel and /quicksetup starter panel includes a "Powered by Ticket King" footer on free servers. Premium removes it automatically. Free servers can remove it themselves by editing the panel. Panels you build yourself are never branded. Embed footers

Premium dashboard pages

Page	What it does
Statistics	Ticket volume, resolution time, rating trends, and per-staff performance. Statistics
Steam Linking	Require and manage members' linked Steam accounts. Steam Linking
Custom Commands	Up to 25 custom commands the bot responds to. Custom Commands

What is free for every server

These are free, including features other ticket bots often charge for. See also Free plan limits and the free Discord ticket bot page.

• Up to 10 panels, 1 template, and sharing templates with a code.

• Server-wide support roles, blocked roles, and ticket categories.

• Custom embed content and a custom ticket message per option.

• Ticket questions (forms), with multiple question types.

• Transcripts, kept indefinitely, plus your personal transcript history.

• Audit logs.

• The Ticket History list, and closing or creating tickets from the dashboard.

• All 40 languages.

• The dashboard permission areas and Temporary Dashboard Access.

• All four close-behavior settings, all four claim modes, and per-panel log overrides.

• Closing a ticket automatically when its author leaves the server.

• The Opened and Closed log channels. The Ticket Rating log channel is the premium one.

Related

Plans and pricingSubscribing