The two layers of permissions

Discord roles and Ticket King dashboard permissions. Two systems, both used.

Permissions in Ticket King work at two layers. One is your normal Discord roles. The other is Ticket King's own dashboard permissions.

Layer 1. Your Discord roles

This is the standard Discord permission system. Members have roles, and roles grant Discord permissions.

Ticket King uses Discord roles for:

• Who can see a ticket channel. The bot sets channel access so only the right people see each ticket.
• Who can manage tickets in Discord. Anyone with Manage Channels or Manage Server, plus the server owner, can run ticket commands like /claim and /close. Discord Administrators also pass.

Layer 2. Ticket King dashboard permissions

This is Ticket King's own system, separate from Discord. It controls what each role can do on the dashboard at ticketking.xyz. Each area is turned on per Discord role:

Area	Unlocks
Info & Statistics	The Statistics page.
Manage Panels	Panels, Templates, and Public Presets.
View History	Ticket History and Steam Linking.
View Application History	The application submission history.
Review Applications	Approving or denying applications.
Manage Commands	The Custom Commands page.
Manage Settings	The Settings page and Bot Personalizer.
View Audit Logs	The Audit Logs page.
Manage Permissions	The Permissions page itself.
Manage Premium	The premium subscription page.

There is also a Full Access toggle per role that turns them all on at once.

Dashboard permission areas

How the two layers work together

The two layers do different jobs. A user can have one without the other.

Task	Needs Discord role access	Needs dashboard permission
Reading and replying in a ticket	Yes	No
Closing a ticket with /close	Yes	No
Editing a panel on the dashboard	No	Yes
Granting another role dashboard access	No	Yes

For example, a junior moderator with a support role can see and reply in tickets but cannot change panel settings without a dashboard permission. A lead moderator has both.

Who bypasses these checks

• The server owner always has full access.
• Anyone with Discord Administrator or Manage Server bypasses the dashboard permission checks. They are still subject to normal Discord channel permissions.

Owners and Administrators

Support roles are a separate idea

Support roles are not the same as either layer. They decide who gets added to and pinged in ticket channels. You can set them server-wide, per panel, and per option. Server-wide support roles always apply to every ticket.

Support roles

A simple way to think about it

• Discord roles and channel access control what members can see and do inside Discord.
• Dashboard permissions control what members can configure on the dashboard.
• Support roles control who gets added to and pinged in tickets.

A typical staff role has all three: a Discord support role, the Manage Panels and View History dashboard permissions, and a spot in your server-wide support roles.