Owners and Administrators

Who bypasses every permission check, and why.

Two kinds of users bypass Ticket King's permission checks.

The server owner

The owner is the Discord user who created the server, or who was given ownership. The owner always has full dashboard access and can manage every ticket. You cannot restrict the owner in Ticket King. The owner is the recovery path if dashboard permissions are ever misconfigured.

Discord Administrators

Anyone whose role has the Discord Administrator permission also bypasses every Ticket King permission check. Discord Administrator outranks Ticket King's own permissions.

If you remove a role from Ticket King's dashboard permissions but that role still has Discord Administrator, its members keep full access through the bypass.

Why the bypass exists

It prevents lockouts. If someone removed dashboard access from every role, including their own, the owner or a Discord Administrator can still sign in and fix the permissions.

What this means for you

• Be careful who you give Discord Administrator to. They get full Ticket King access for free.
• Keep the owner account secure. If it is compromised, Ticket King is compromised.
• For most senior staff, grant the right dashboard permissions instead of Discord Administrator.

Restricting a Discord Administrator

You cannot restrict a Discord Administrator inside Ticket King. If you do not want someone to have full access, remove Discord Administrator from their role in Discord, then grant them only the specific dashboard permissions they need on the Permissions page.

Manage Channels and Manage Server

Two other Discord permissions let a user manage tickets, but they do not grant full dashboard access:

• Manage Channels: can claim, close, and manage any ticket in Discord.
• Manage Server: the same, and also full dashboard access.

Related

The two layers of permissionsDashboard permission areas