# Blocked Roles

Blocked roles stop specific Discord roles from using Ticket King. There are three levels.

## Server-wide blocked roles (Free)

Set these in **Settings**, in the **Blocked Roles** section. Up to 25 roles.

Members with any of these roles cannot use any bot commands and cannot open tickets anywhere in the server. This is the broadest block.

Adding a role shows a confirmation:

> **Add Blocked Roles?**
>
> Users with blocked roles will not be able to open tickets or use any bot commands in this server. Are you sure you want to add these roles?

Use a server-wide block for a muted or restricted role, or for a member who has been spamming tickets.

## Per-panel blocked roles (Premium)

Set a panel's **Default Blocked Roles** in the panel-wide defaults. Members blocked at the panel level cannot use any option on that panel, but can still use other panels.

## Per-option blocked roles (Premium)

Set **Blocked Roles** in the General tab of a single option. This blocks only that one option. Members can still use the other options on the same panel.

Server-wide blocked roles are free. The per-panel and per-option blocked roles are Premium.

<figure><img src="/files/Qi0LYW8zYqyAKFUG9eO7" alt="The Settings page Blocked Roles section with one role added, plus the confirmation pop-up"><figcaption></figcaption></figure>

## What a blocked member sees

When a blocked member tries to open a ticket or use a command, the bot replies with a short block message in your server's language.

## Removing a block

Edit the blocked-roles list and remove the role. The change takes effect right away. Tickets that are already open are not affected. The block applies to new ticket creation and command use.

## Common questions

{% hint style="info" %}
**A muted member keeps spam-opening tickets.** Add your muted role to the server-wide blocked roles. They can be both chat-muted and blocked from opening tickets.
{% endhint %}

{% hint style="warning" %}
**Why can a regular member not open tickets?** Check whether any of their roles is on a blocked-roles list (server-wide, panel, or option). The block applies if any one of their roles is blocked, even if their other roles would normally allow access.
{% endhint %}

## Related

{% content-ref url="/pages/aHGH6BOJh48aZHUVoiWW" %}
[Per-option settings](/docs/panels/per-option-settings.md)
{% endcontent-ref %}


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