Blocked Roles

Stop specific roles from opening tickets or using the bot.

Blocked roles stop specific Discord roles from using Ticket King. There are three levels.

Server-wide blocked roles (Free)

Set these in Settings, in the Blocked Roles section. Up to 25 roles.

Members with any of these roles cannot use any bot commands and cannot open tickets anywhere in the server. This is the broadest block.

Adding a role shows a confirmation:

Add Blocked Roles?

Users with blocked roles will not be able to open tickets or use any bot commands in this server. Are you sure you want to add these roles?

Use a server-wide block for a muted or restricted role, or for a member who has been spamming tickets.

Per-panel blocked roles (Premium)

Set a panel's Default Blocked Roles in the panel-wide defaults. Members blocked at the panel level cannot use any option on that panel, but can still use other panels.

Per-option blocked roles (Premium)

Set Blocked Roles in the General tab of a single option. This blocks only that one option. Members can still use the other options on the same panel.

Server-wide blocked roles are free. The per-panel and per-option blocked roles are Premium.

What a blocked member sees

When a blocked member tries to open a ticket or use a command, the bot replies with a short block message in your server's language.

Removing a block

Edit the blocked-roles list and remove the role. The change takes effect right away. Tickets that are already open are not affected. The block applies to new ticket creation and command use.

Common questions

A muted member keeps spam-opening tickets. Add your muted role to the server-wide blocked roles. They can be both chat-muted and blocked from opening tickets.

Why can a regular member not open tickets? Check whether any of their roles is on a blocked-roles list (server-wide, panel, or option). The block applies if any one of their roles is blocked, even if their other roles would normally allow access.

Related

Per-option settings