Move a panel to another channel

Move the panel message to a different channel without recreating it.

If you created a panel in #tickets but want it in #support, you do not need to recreate it. You move it. The bot posts the panel message in the new channel and removes the old message.

The move action

From the Panels page:

1. Find the panel you want to move.

2. On the panel card, click Move.

3. In the Move Panel window, pick the new channel from the Select a channel dropdown. You can choose a text channel or a thread.

4. Click to confirm.

What happens:

• A fresh copy of the panel is posted in the new channel.

• The old panel message in the original channel is deleted.

• All settings, options, and history stay intact.

What's preserved

• The panel's options and per-option settings.

• Currently-open tickets opened from this panel.

• Templates saved from this panel.

• The full audit history.

What changes

• The Discord message ID for the panel changes (because it's a new message).

• If you had pinned the old message, the pin is lost. Pin the new message if you want it pinned.

Permissions required

For the move to succeed, the bot needs to be able to post in the new channel. That means View Channel, Send Messages, and Embed Links there.

If the bot cannot send in the chosen channel, the move is refused and the dashboard shows the error "I don't have permission to send messages in that channel." Fix the bot's permissions in that channel, then try the move again.

To remove the old message, the bot also needs to be able to see and delete messages in the original channel. If it cannot, the move still completes in the new channel, but the old message may be left behind for you to delete by hand.

When the panel's original channel is gone

If the Discord channel the panel lived in has been deleted, you'll see:

Channel Not Found

The channel this panel was in has been deleted from your Discord server. To continue editing, move the panel to a new channel first.

Use the panel card's Move button to pick a new channel. Once the panel has a valid channel again, you can edit it normally.

Common issues

The old panel message was not deleted. The bot could not delete it (it may have lost access to the old channel), or the message was removed by hand before the move. Delete the leftover message yourself if needed.

Moving a panel does not change the ticket category. Categories are a separate setting in Panel Defaults. To also send new tickets to a different category, edit Default Categories.

Related

Resend a panel