# Move a panel to another channel

If you created a panel in `#tickets` but want it in `#support`, you do not need to recreate it. You move it. The bot posts the panel message in the new channel and removes the old message.

## The move action

From the **Panels** page:

1. Find the panel you want to move.
2. On the panel card, click **Move**.
3. In the **Move Panel** window, pick the new channel from the **Select a channel** dropdown. You can choose a text channel or a thread.
4. Click to confirm.

<figure><img src="/files/Z5ottSWk4y0BDqUZjf85" alt="Moving a panel to another channel from start to finish"><figcaption></figcaption></figure>

What happens:

* A fresh copy of the panel is **posted** in the new channel.
* The old panel message in the original channel is **deleted**.
* All settings, options, and history stay intact.

## What's preserved

* The panel's options and per-option settings.
* Currently-open tickets opened from this panel.
* Templates saved from this panel.
* The full audit history.

## What changes

* The Discord message ID for the panel changes (because it's a new message).
* If you had pinned the old message, the pin is lost. Pin the new message if you want it pinned.

## Permissions required

For the move to succeed, the bot needs to be able to post in the new channel. That means **View Channel**, **Send Messages**, and **Embed Links** there.

If the bot cannot send in the chosen channel, the move is refused and the dashboard shows the error "I don't have permission to send messages in that channel." Fix the bot's permissions in that channel, then try the move again.

To remove the old message, the bot also needs to be able to see and delete messages in the original channel. If it cannot, the move still completes in the new channel, but the old message may be left behind for you to delete by hand.

## When the panel's original channel is gone

If the Discord channel the panel lived in has been deleted, you'll see:

> <i class="fa-triangle-exclamation">:triangle-exclamation:</i> **Channel Not Found**
>
> The channel this panel was in has been deleted from your Discord server. To continue editing, move the panel to a new channel first.

Use the panel card's **Move** button to pick a new channel. Once the panel has a valid channel again, you can edit it normally.

## Common issues

{% hint style="warning" %}
**The old panel message was not deleted.** The bot could not delete it (it may have lost access to the old channel), or the message was removed by hand before the move. Delete the leftover message yourself if needed.
{% endhint %}

{% hint style="info" %}
**Moving a panel does not change the ticket category.** Categories are a separate setting in Panel Defaults. To also send new tickets to a different category, edit Default Categories.
{% endhint %}

## Related

{% content-ref url="/pages/jDFPOxmrJa875EV9kgc1" %}
[Resend a panel](/docs/panels/resend-a-panel.md)
{% endcontent-ref %}


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