Edit a link button

A button that sends members to a URL instead of opening a ticket.

A link button opens a website when clicked instead of opening a ticket. It is useful for pointing members to self-service options before they open a ticket.

A link button has a fixed grey appearance with a small external-link icon that Discord adds. You cannot change its color.

When link buttons make sense

• "Read the FAQ first" links to your FAQ.

• "Status page" links to your uptime or status page.

• "Join the community Discord" links to your community server.

• "Documentation" links to your wiki.

Use them anywhere a non-ticket action is more helpful than opening a ticket.

Adding a link button

In the panel editor, click Add Link Button. Buttons are added with either Add Button or Add Link Button, and there is no toggle to convert one type into the other. The link-button editor is a simpler form because link buttons do not open tickets, so they have no per-option settings.

Link-button editor fields

Field	Cap	Notes
Button Text	80 characters	Label on the button.
Link URL	512 characters	Full web link. Must start with http:// or https://.
Button Emoji	n/a	Optional emoji to the left of the label.

There are no other fields. A link button has no support role, no category, and no form. It only opens the website you set.

Discord's trust prompt

When a member clicks a link button, Discord shows a prompt warning that the link leads outside Discord and asks them to confirm before the site opens. This is a built-in Discord safety step, and Ticket King does not control it.

Members can choose to trust the site so Discord stops warning them about that link.

Best practices

Pair link buttons with real ticket buttons. A common pattern: a Primary "Open Ticket" button + a link "Read FAQ" button. The link nudges self-service without dominating.

Don't make every button a link button. Members need to actually be able to open a ticket. Keep at least one real ticket button.

Custom-command embeds

Custom commands (Premium) also support link buttons in their embeds. Same restrictions: must start with http:// or https://, max 512 characters.

→ Custom commands

Related

Edit a button