Log channels

The Discord log channels for opened tickets, closed tickets, and the Premium ticket rating log.

Ticket King has separate Discord log channels, each for a different kind of event. Each one is optional. Leave one unset and that kind of event is not logged.

Opened and closed ticket logs

These two are set in Settings, under Server Settings & Logging.

Log channel	What triggers a log post
Opened Tickets Log Channel	Every new ticket opened.
Closed Tickets Log Channel	Every ticket closed (any close path). This log carries the transcript link.

Ticket rating log (Premium)

The Ticket Rating Log Channel is set separately, under the premium Ticket Rating Settings group. A post is made here when a member submits a post-close ticket rating.

Channel splitting

Logs are split by kind. There is no "log everything to one channel" option. You can route opened-ticket logs to one channel and closed-ticket logs to another, or send all three to the same channel by picking the same channel everywhere.

Many servers create:

• #tk-opened-tickets for opened logs.

• #tk-closed-tickets for closed logs.

• #tk-rating for rating logs (premium).

Use Discord channel permissions to control who can read each.

Per-panel overrides

A panel can override the opened and closed log destinations, separately from the server-wide channels above.

→ Per-panel log overrides

If you delete a log channel in Discord

If you delete a log channel in Discord but leave it set in Ticket King, posts to that channel cannot be delivered. When you remove a log channel in Discord, also clear it in Settings, or pick a different channel.

Bot permissions required

The bot needs these Discord permissions in each log channel:

• View Channel

• Send Messages

• Embed Links

• Attach Files (needed for some log types)

If one of these is missing, the log cannot be posted. Grant the bot these permissions in the log channel.

Related

What a log entry showsPer-panel log overrides