What a log entry shows

What a log entry tells you, and where the transcript link is.

Each log channel posts a tidy embed when its event happens. You do not need to memorize the exact fields. Here is what each one gives you at a glance.

Open and close logs

The open-ticket log and close-ticket log each show who the ticket is for, who acted on it, and when. The close log adds the close reason and a View Transcript button that opens the full conversation. If you turned on Log Staff Message Counts, the close log also lists how many messages each staff member sent in that ticket, so you can see who did the work. That list covers everyone who handled the ticket, not just your support roles: members with a role carrying Discord's Administrator permission and the server owner are counted too, even when they were never given a support role.

The transcript link opens in the transcript viewer at transcripts.ticketking.xyz. See Transcript capture limits for how much of the conversation is saved.

Rating log (Premium)

When a member rates a closed ticket, the Ticket Rating log shows the ticket, the star score, the member's written comment (if your rating mode collects one), and buttons to open the transcript and the ticket's dashboard page.

The close DM to the member

When DM User Close Message is on (the default), the ticket author also gets the close notice as a direct message, including the transcript link. On a Premium server with Ticket Rating on, that DM also asks them to rate the ticket. The member only receives it if their Discord settings allow direct messages from the server.

Related

Log channelsTranscript capture limits