# Ticket King Documentation ## English (US) - [Welcome](https://ticketking.xyz/docs/ticket-king-documentation.md): The Discord ticket bot made for serious support teams. - [About](https://ticketking.xyz/docs/about.md): What Ticket King is, who built it, and who it's for. - [Ticket King vs other ticket bots](https://ticketking.xyz/docs/ticket-king-vs-other-bots.md): How Ticket King compares to other Discord ticket bots, honestly. - [Invite Ticket King to your server](https://ticketking.xyz/docs/getting-started/invite-ticket-king.md): Add Ticket King to your Discord server in under a minute. - [Open your dashboard](https://ticketking.xyz/docs/getting-started/open-your-dashboard.md): Sign in at ticketking.xyz to configure the bot. - [Pick your server](https://ticketking.xyz/docs/getting-started/pick-your-server.md): Reading the server picker and what each card state means. - [Tour the dashboard sidebar](https://ticketking.xyz/docs/getting-started/tour-the-dashboard.md): Every section of the dashboard sidebar, what it controls, and who can see it. - [Build your first panel](https://ticketking.xyz/docs/getting-started/build-your-first-panel.md): From "I just invited the bot" to "members can open tickets", the fast path. - [Test it like a member](https://ticketking.xyz/docs/getting-started/test-it-like-a-member.md): Verify your new panel works end-to-end before announcing it. - [Where to go next](https://ticketking.xyz/docs/getting-started/where-to-go-next.md): Now that the basics work, here's what most teams configure next. - [Free plan limits](https://ticketking.xyz/docs/getting-started/free-plan-limits.md): Exactly what the Ticket King free plan includes, and its limits. - [Panels overview](https://ticketking.xyz/docs/panels/overview.md): What panels are and how members use them. - [Create a Ticket Panel](https://ticketking.xyz/docs/panels/create-a-ticket-panel.md): The panel-creation wizard for ticket panels. - [Create an Application Panel](https://ticketking.xyz/docs/panels/create-an-application-panel.md): The wizard for application panels, plus how they differ from ticket panels. - [Edit a panel](https://ticketking.xyz/docs/panels/edit-a-panel.md): The panel editor, its two panes, and how saving works. - [Edit the embed](https://ticketking.xyz/docs/panels/edit-the-embed.md): Title, description, color, fields, image, and footer for a panel embed. - [Edit a button](https://ticketking.xyz/docs/panels/edit-a-button.md): Per-button visual customization (label, color, emoji). Each button is also an option with its own settings. - [Edit a select menu](https://ticketking.xyz/docs/panels/edit-a-select-menu.md): Dropdowns with up to 25 options, for when buttons are not enough. Each option has its own per-option settings. - [Edit a link button](https://ticketking.xyz/docs/panels/edit-a-link-button.md): A button that sends members to a URL instead of opening a ticket. - [Panel-wide defaults](https://ticketking.xyz/docs/panels/panel-wide-defaults.md): Set values once at the panel level. Every option inherits unless you override it. - [Per-option settings](https://ticketking.xyz/docs/panels/per-option-settings.md): Every per-option setting on a ticket button or select-menu entry across the General, Messages, and Advanced tabs. - [Move a panel to another channel](https://ticketking.xyz/docs/panels/move-a-panel.md): Move the panel message to a different channel without recreating it. - [Resend a panel](https://ticketking.xyz/docs/panels/resend-a-panel.md): If the panel message gets deleted or you want a fresh copy. - [Migrate an old-format panel](https://ticketking.xyz/docs/panels/migrate-an-old-format-panel.md): How older panels are moved onto the current panel format. - [Save a panel as a template](https://ticketking.xyz/docs/panels/save-a-panel-as-a-template.md): Save your panel design once, reuse it forever. - [Templates](https://ticketking.xyz/docs/panels/templates.md): Your saved panel designs on the Templates page. - [Public Presets](https://ticketking.xyz/docs/panels/public-presets.md): The curated catalog of starter panel designs. - [Panel limits](https://ticketking.xyz/docs/panels/panel-limits.md): Every cap that applies to panels in one place. - [The ticket lifecycle](https://ticketking.xyz/docs/tickets/lifecycle.md): From button click to close, every state a ticket goes through. - [Claiming a ticket](https://ticketking.xyz/docs/tickets/claiming-a-ticket.md): How claiming works, the four modes, and which to pick. - [Closing a ticket](https://ticketking.xyz/docs/tickets/closing-a-ticket.md): Every close-behavior setting in Ticket King, and what each one does. - [Thread tickets vs channel tickets](https://ticketking.xyz/docs/tickets/thread-vs-channel.md): Text channel or private thread, picking the right ticket style. - [Ticket numbering](https://ticketking.xyz/docs/tickets/ticket-numbering.md): Two toggles control the entire numbering scheme. - [Limits on open tickets](https://ticketking.xyz/docs/tickets/limits-on-open-tickets.md): Per-user and server-wide caps on concurrent open tickets. - [Inactivity rules](https://ticketking.xyz/docs/tickets/inactivity-rules.md): Auto-closing tickets that go quiet, with close on leave (free) and timed inactivity (premium). - [What option questions are](https://ticketking.xyz/docs/forms/what-option-questions-are.md): A pop-up form that appears before a ticket opens, with context the member types in. - [Question types](https://ticketking.xyz/docs/forms/question-types.md): Every form question type, what each is, what it caps at, and what answers look like. - [Filtering channel select by channel type](https://ticketking.xyz/docs/forms/filtering-channel-select.md): Restrict a channel-select question to specific Discord channel types. - [Required vs optional questions](https://ticketking.xyz/docs/forms/required-vs-optional.md): Make a question required, or let members skip it. - [The five-question limit](https://ticketking.xyz/docs/forms/five-question-limit.md): The cap of 5 questions per option, and why there is no workaround. - [Applications overview](https://ticketking.xyz/docs/applications/overview.md): A review-style alternative to ticket panels for applications and signups. - [Designing your application](https://ticketking.xyz/docs/applications/designing-your-application.md): Every field on an application option, in the order you will meet them. - [The Applications page](https://ticketking.xyz/docs/applications/the-applications-page.md): The dashboard review queue for reading, filtering, and acting on applications. - [Application limits and constraints](https://ticketking.xyz/docs/applications/limits-and-constraints.md): Caps that apply to application panels. - [The two layers of permissions](https://ticketking.xyz/docs/permissions-and-your-support-team/two-layers.md): Discord roles and Ticket King dashboard permissions. Two systems, both used. - [Dashboard permission areas](https://ticketking.xyz/docs/permissions-and-your-support-team/permission-areas.md): Every dashboard permission area, with the exact names from the dashboard. - [Giving a role dashboard access](https://ticketking.xyz/docs/permissions-and-your-support-team/giving-a-role-dashboard-access.md): Add a Discord role to dashboard access with the permissions you choose. - [Support roles](https://ticketking.xyz/docs/permissions-and-your-support-team/support-roles.md): Who gets added to and pinged in ticket channels. - [Temporary Dashboard Access](https://ticketking.xyz/docs/permissions-and-your-support-team/temporary-dashboard-access.md): A short-lived link that gives one trusted person owner-level dashboard access. - [Blocked Roles](https://ticketking.xyz/docs/permissions-and-your-support-team/blocked-roles.md): Stop specific roles from opening tickets or using the bot. - [Owners and Administrators](https://ticketking.xyz/docs/permissions-and-your-support-team/owners-and-administrators.md): Who bypasses every permission check, and why. - [The server embed color](https://ticketking.xyz/docs/customization-and-branding/server-embed-color.md): The accent color used across every Ticket King embed in your server. - [Bot Personalizer](https://ticketking.xyz/docs/customization-and-branding/bot-personalizer.md): Give Ticket King a custom name, avatar, banner, and bio in your server. - [Custom welcome embeds and messages](https://ticketking.xyz/docs/customization-and-branding/custom-welcome-embeds.md): The opening embed members see inside their new ticket. Set it per ticket option. - [Custom ticket name format](https://ticketking.xyz/docs/customization-and-branding/ticket-name-format.md): How new ticket channels are named. Covers variables, character limits, and Steam-aware naming. - [Embed footers](https://ticketking.xyz/docs/customization-and-branding/embed-footers.md): The "Powered by Ticket King" footer and the per-embed footer text. - [The Server Language setting](https://ticketking.xyz/docs/languages/server-language.md): The languages Ticket King supports, picked once at the server level. - [How the bot picks a language](https://ticketking.xyz/docs/languages/how-the-bot-picks-a-language.md): Server language only. There is no per-user or per-panel override. - [Settings overview](https://ticketking.xyz/docs/settings/overview.md): Every server-wide setting Ticket King has, grouped by what it controls. - [Server Settings & Logging](https://ticketking.xyz/docs/settings/server-settings.md): Server-wide language, embed color, and log channels. - [Ticket Style and Claiming](https://ticketking.xyz/docs/settings/ticket-style-and-claiming.md): The Ticket Claiming and Ticket Style and Claiming Settings groups. - [Ticket messages](https://ticketking.xyz/docs/settings/messages.md): Where the bot's ticket messages are configured. - [Danger Zone](https://ticketking.xyz/docs/settings/danger-zone.md): Reset ticket counters and other irreversible actions. - [Log channels](https://ticketking.xyz/docs/logging/three-log-channels.md): The Discord log channels for opened tickets, closed tickets, and the Premium ticket rating log. - [Per-panel log overrides](https://ticketking.xyz/docs/logging/per-panel-overrides.md): Send one panel's logs to a different channel than the server-wide defaults. - [What a log entry shows](https://ticketking.xyz/docs/logging/log-embed-contents.md): What a log entry tells you, and where the transcript link is. - [Transcript capture limits](https://ticketking.xyz/docs/logging/transcript-capture-limits.md): How many messages get included in a transcript. 1000 free, 5000 premium. - [What ticket ratings are](https://ticketking.xyz/docs/ticket-rating/what-ticket-ratings-are.md): A 5-star prompt sent to ticket authors after a ticket closes. Premium only. - [Rating modes](https://ticketking.xyz/docs/ticket-rating/rating-modes.md): Three rating modes. Rating only, with optional comment, or with required comment. - [The rating log channel](https://ticketking.xyz/docs/ticket-rating/rating-log-channel.md): Where ticket-rating submissions get posted. - [Where to read ratings](https://ticketking.xyz/docs/ticket-rating/where-to-read-ratings.md): Three places to find rating data. The log channel, ticket details, and Statistics. - [The Statistics page](https://ticketking.xyz/docs/statistics/the-statistics-page.md): The premium analytics dashboard. What it shows. - [What the audit log captures](https://ticketking.xyz/docs/audit-logs/what-it-captures.md): The audit log records meaningful actions taken in your dashboard and via the bot. - [Reading the page](https://ticketking.xyz/docs/audit-logs/reading-the-page.md): Filtering and reading the Audit Logs page. - [What audit logs do not show](https://ticketking.xyz/docs/audit-logs/what-it-doesnt-show.md): What the audit log does not record. - [Browsing open and recent tickets](https://ticketking.xyz/docs/tickets-history/browsing-tickets.md): The Ticket History page. Finding tickets, filtering, and sorting. - [Opening a single ticket's detail view](https://ticketking.xyz/docs/tickets-history/opening-a-ticket-detail.md): The Ticket Details drawer. What you can see and do. - [Filtering and searching ticket history](https://ticketking.xyz/docs/tickets-history/filtering-and-searching.md): Common filter combinations and search patterns for Ticket History. - [What's in a transcript](https://ticketking.xyz/docs/transcripts/whats-in-a-transcript.md): What's captured in a ticket transcript, and what isn't. - [When a transcript is generated](https://ticketking.xyz/docs/transcripts/when-generated.md): Transcripts are generated only on close. - [Where to find a transcript](https://ticketking.xyz/docs/transcripts/where-to-find.md): How to access a transcript after a ticket closes. - [Role-Specific Transcript Viewing](https://ticketking.xyz/docs/transcripts/role-specific-viewing.md): Restrict who can view a closed ticket's transcript after the fact. - [How long transcripts stick around](https://ticketking.xyz/docs/transcripts/how-long-transcripts-stick-around.md): Transcripts are kept indefinitely. There is no expiry. - [What Steam Linking does](https://ticketking.xyz/docs/steam-linking/overview.md): Link Discord members to their Steam accounts so staff can verify ownership and view profiles from tickets. - [Turning Steam Linking on](https://ticketking.xyz/docs/steam-linking/turning-it-on.md): How to enable Steam Linking for your server. - [The link duration setting](https://ticketking.xyz/docs/steam-linking/link-duration.md): How long a member's Steam link stays valid before re-linking is required. - [What members see](https://ticketking.xyz/docs/steam-linking/what-members-see.md): The Steam linking flow from the member's point of view. - [Requiring Steam linking on a panel option](https://ticketking.xyz/docs/steam-linking/requiring-on-a-panel-option.md): Make members link Steam before a specific panel option opens. - [What custom commands are](https://ticketking.xyz/docs/custom-commands/overview.md): Prefix-style canned responses for your staff. Premium only. - [Creating a custom command](https://ticketking.xyz/docs/custom-commands/creating-a-command.md): Every field on the custom command creator. - [Editing and deleting commands](https://ticketking.xyz/docs/custom-commands/editing-and-deleting.md): Editing, deleting, and turning commands on or off without deleting them. - [Use cases](https://ticketking.xyz/docs/custom-commands/use-cases.md): Practical patterns custom commands solve. - [Limits](https://ticketking.xyz/docs/custom-commands/limits.md): Caps on custom commands. - [Plans and pricing](https://ticketking.xyz/docs/premium/plans-and-pricing.md): What you get with Ticket King Free and Premium. - [The premium-only feature list](https://ticketking.xyz/docs/premium/feature-list.md): Everything Premium unlocks, and what is free for every server. - [Subscribing](https://ticketking.xyz/docs/premium/subscribing.md): How to upgrade a server to Premium. - [Managing your subscription](https://ticketking.xyz/docs/premium/managing-your-subscription.md): Viewing, cancelling, and transferring your subscription. - [What happens if a server is no longer premium](https://ticketking.xyz/docs/premium/no-longer-premium.md): What changes, and what does not, when premium ends. - [Slash commands in Discord](https://ticketking.xyz/docs/reference/slash-commands.md): Every slash command Ticket King provides, what it does, and where. - [Right-click actions](https://ticketking.xyz/docs/reference/right-click-actions.md): Discord right-click context-menu actions. - [Permissions Ticket King needs in Discord](https://ticketking.xyz/docs/reference/discord-permissions.md): The Discord permissions Ticket King needs, and why. - [Glossary](https://ticketking.xyz/docs/reference/glossary.md): Definitions for the terms used across these docs. - [Limits cheat-sheet](https://ticketking.xyz/docs/reference/limits-cheatsheet.md): Every cap and limit in Ticket King, in one table. - [Default values cheat-sheet](https://ticketking.xyz/docs/reference/default-values-cheatsheet.md): Default values for every Ticket King setting. - [/help](https://ticketking.xyz/docs/bot-commands/help.md) - [/panel](https://ticketking.xyz/docs/bot-commands/panel.md) - [/createticket](https://ticketking.xyz/docs/bot-commands/createticket.md) - [/claim](https://ticketking.xyz/docs/bot-commands/claim.md) - [/unclaim](https://ticketking.xyz/docs/bot-commands/unclaim.md) - [/close](https://ticketking.xyz/docs/bot-commands/close.md) - [/rename](https://ticketking.xyz/docs/bot-commands/rename.md) - [/add](https://ticketking.xyz/docs/bot-commands/add.md) - [/remove](https://ticketking.xyz/docs/bot-commands/remove.md) - [/thread](https://ticketking.xyz/docs/bot-commands/thread.md) - [/vote](https://ticketking.xyz/docs/bot-commands/vote.md) - [/redeem](https://ticketking.xyz/docs/bot-commands/redeem.md) - [Bot didn't respond to a command](https://ticketking.xyz/docs/troubleshooting/bot-didnt-respond.md): When Ticket King doesn't reply to a command. - [Members can't see a ticket channel](https://ticketking.xyz/docs/troubleshooting/members-cant-see-channel.md): A ticket opened but the member or staff can't see the channel. - [Panel buttons do nothing or show "interaction failed"](https://ticketking.xyz/docs/troubleshooting/interaction-failed.md): Panel buttons do nothing, show 'This interaction failed', or do not open a ticket. - [I can't access the dashboard](https://ticketking.xyz/docs/troubleshooting/cant-access-dashboard.md): Can't sign in, can't see a server, or the dashboard refuses an action. - [A transcript is missing or empty](https://ticketking.xyz/docs/troubleshooting/transcript-missing.md): A close-log entry says a transcript is unavailable, or the link is broken. - [My Bot Personalizer change isn't applied](https://ticketking.xyz/docs/troubleshooting/personalizer-not-applied.md): Bot Personalizer settings saved but the bot still looks default. - [Auto-close fired when it shouldn't have](https://ticketking.xyz/docs/troubleshooting/auto-close-misfired.md): A ticket auto-closed when it shouldn't have, or didn't when it should. - [A support role can't close a ticket](https://ticketking.xyz/docs/troubleshooting/support-role-cant-close.md): A staff member with the support role can't close a ticket. - [General](https://ticketking.xyz/docs/faq/general.md): Common general questions about Ticket King. - [Setup](https://ticketking.xyz/docs/faq/setup.md): Common setup questions. - [Pricing](https://ticketking.xyz/docs/faq/pricing.md): Common pricing and billing questions. - [Permissions](https://ticketking.xyz/docs/faq/permissions.md): Common questions about Discord permissions and dashboard access. - [Privacy](https://ticketking.xyz/docs/faq/privacy.md): Common questions about data, transcripts, and privacy. - [Joining the support Discord](https://ticketking.xyz/docs/get-help-and-community/joining-support-discord.md): Where to get help and meet other Ticket King admins. - [Reporting bugs](https://ticketking.xyz/docs/get-help-and-community/reporting-bugs.md): How to file a useful bug report. - [Requesting features](https://ticketking.xyz/docs/get-help-and-community/requesting-features.md): How to suggest features. - [Reporting translation issues](https://ticketking.xyz/docs/get-help-and-community/translation-issues.md): How to report a wrong or missing translation. - [The status page](https://ticketking.xyz/docs/get-help-and-community/status-page.md): Where to check whether Ticket King is operational. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://ticketking.xyz/docs/ticket-king-documentation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.