Tour the dashboard sidebar
Every section of the dashboard sidebar, what it controls, and who can see it.
The dashboard sidebar lists every section of the bot you can configure for a single server. This page walks through what each one does so you know where to go for what.
The sections
Home
Your server's summary, including how many tickets are open right now and recent activity.
Panels
The messages your members click to open tickets. This is where you will spend most of your setup time.
Templates
Save a fully configured panel as a reusable template, or browse the public preset catalog and start a panel from one.
Ticket History
Past and current tickets. Click into any ticket to see its details without leaving the dashboard.
→ Browsing open and recent tickets
Applications
If you run application-style panels (membership, staff, partner, and so on), this is the review queue. Accept or deny submissions in one click.
Custom Commands (Premium)
Commands the bot responds to with a message in your server. Useful for FAQ answers and scripted replies your staff repeats often. Premium.
Steam Linking (Premium)
Manage members who have linked a Steam account, and require Steam linking on certain ticket options. This section only appears when Steam Linking is enabled. Premium.
Statistics (Premium)
Charts and numbers on ticket volume, resolution time, and staff workload. Premium.
Settings
Server-wide settings: bot language, log channels, support roles, embed color, claiming, closing, and more. Everything that applies to the whole server lives here.
Permissions
Who on your team can see and change what. Permission areas you can grant per role, plus Temporary Dashboard Access.
→ The two layers of permissions
Audit Logs
A record of actions anyone takes, such as settings edits, panel edits, claims, and closes, with timestamps and who did it.
Bot Personalizer (Premium)
Give Ticket King a custom name, avatar, banner, and bio in your server only. Premium.
Who can see what
Not every section appears for every dashboard user. The sidebar is filtered by the dashboard permissions assigned to your roles in this server.
The server owner and anyone with Administrator or Manage Server see everything by default. Other roles see only what they have been granted access to. If something is missing from your sidebar, ask your server's owner to grant your role the relevant permission area on the Permissions page.
The permission areas:
Info & Statistics
Viewing server statistics, ticket metrics, and staff performance.
Manage Panels
Creating, editing, and deleting panels and templates.
View History
Ticket history and Steam linking.
View Application History
Application submission history and decisions.
Review Applications
Approving or denying pending applications.
Manage Commands
Creating, editing, and deleting custom commands.
Manage Settings
Server settings and the Bot Personalizer.
View Audit Logs
Reading audit log entries.
Manage Permissions
Configuring which roles can access dashboard sections.
Manage Premium
Viewing and managing the server's premium subscription.
Full breakdown:
Dashboard permission areasSwitching servers and the bottom of the sidebar
At the top of the sidebar, the current server's name and icon are a dropdown. Click it to switch to another server you manage without going back to the picker. The dropdown also has an Add Ticket King to Server button.
At the bottom of the sidebar:
Restart Tutorial. Replays the in-dashboard tutorial.
Get Premium (or Manage Premium if the server already has it). Opens the Premium page.
Mobile
On mobile, you can reach the dashboard sections two ways.
Scroll the page list. Swipe left or right along the row of sections near the top of the page.
Open the menu. Tap the hamburger icon at the top-left to slide out the full sidebar.
Next: build your first panel
Build your first panelLast updated
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