Ctrlk

Build your first panel

From "I just invited the bot" to "members can open tickets", the fast path.

A panel is the message your members click to open a ticket. This page walks you from zero to a working panel in a few minutes.

This is the quickest path. For every option, setting, and customization, see Panels.

1

Pick a channel for the panel

Decide which Discord channel will hold the panel message. Most servers make a dedicated channel like #tickets or #support. Set it so members can see it but not chat in it, and so the people who need support can reach it.

2

Open the panel builder

In the dashboard sidebar, go to Panels, then click + New Panel.

The dashboard Panels page
3

Walk through the wizard

The builder asks you a few quick questions. The defaults are fine for your first panel, so you can click straight through.

  • Panel Type. Ticket Panel (the default) or Application Panel. You cannot change this later.

  • Ticket Style. Text Channel (the default) or Thread. This step appears for ticket panels only.

  • Send Channel. The channel where the panel message gets posted. Pick the channel from step 1.

  • Panel Defaults. Optional values every option inherits. You can skip this and set it later.

The creation wizard open on the Panel Type step, with the step indicator visible at the top

→ Create a Ticket Panel

4

Customize the panel (optional)

In the editor you can change the embed (title, description, color, image, footer), the button (label, color, emoji), and per-option settings (category, support role, form questions). The defaults work for a first panel, so this step is optional.

The panel editor with the live preview on the left and the embed editor open on the right

→ Edit a panel

5

Save

Click Save. The bot posts the panel in the channel you chose. You now have a working ticket system.

The finished panel message as it appears in the Discord channel, with its embed and Create Ticket button
6

Add your support team

Without a support role, only the server owner and members with Administrator or Manage Server can see new tickets. To let your team in, go to Settings, then Support Roles, and add your team's Discord role. The setting saves on its own.

The Settings page Support Roles section with a role being added

→ Support roles

Test it like a member

Before you announce your new ticket system, open a ticket yourself to make sure it works end to end.

Test it like a member

Common issues

The button shows "This interaction failed" or nothing happens at all. When this happens, the bot never received your click, or it could not reply. The usual causes are:

  • The bot is offline. Check the status page, then try again in a moment.

  • The bot is no longer in your server. Another bot, such as an anti-raid bot, may have removed it. Re-invite Ticket King with the invite link.

  • The bot cannot see the channel the panel is in. Make sure the Ticket King role has View Channel in that channel.

If the bot instead replies with an error message, that message is telling you what is wrong, so follow it. For example, if it says it is missing a permission, grant that permission to the Ticket King role.

A ticket opens, but my support team cannot see it. Either you have not added a support role yet (see the last step above), or the Ticket King role sits below your support role in Discord. Drag the Ticket King role above your support roles in Server Settings, then Roles, so the bot can give them access.

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