Reporting bugs

How to file a useful bug report.

A clear bug report is the fastest way to get a fix.

Where to report

• Bugs. Create a bug report ticket in #create-a-ticket in the support Discord at ticketking.xyz/support.

• Security issues. Email [e-mail] in private. Do not post security issues publicly.

What to include

1. What you did

The steps to reproduce it. A numbered list works well:

1. Created a new ticket panel with the wizard.

2. Added 3 buttons.

3. Set Required Roles on the second button.

4. Clicked Save.

2. What you expected

The panel should have saved with Required Roles set.

3. What actually happened

The Save button said "Saved", but after a refresh Required Roles was empty.

4. Server ID

The Discord server ID where the bug happened.

5. Your browser or Discord client

For a dashboard bug, your browser, for example "Chrome 138 on macOS". For a bot bug, whether you used Discord on desktop, mobile, or web.

6. Screenshots or a recording

For anything visual, attach a screenshot. For a tricky sequence, a short screen recording helps a lot.

7. Time

Roughly when it happened.

8. How often

Did it happen once, every time, or sometimes?

What not to include

• Other people's data. Do not paste members' DMs, payment information, and so on.

• You do not need to include your frustration. Just the facts help the fix.

Found a bug in the docs?

Report it the same way. Typos, out-of-date information, and missing pages are all worth reporting.

Related

Joining the support DiscordRequesting features