# Reporting bugs

A clear bug report is the fastest way to get a fix.

## Where to report

* **Bugs.** Create a bug report ticket in `#create-a-ticket` in the support Discord at [ticketking.xyz/support](https://ticketking.xyz/support).
* **Security issues.** Email <support@ticketking.xyz> in private. Do not post security issues publicly.

## What to include

### 1. What you did

The steps to reproduce it. A numbered list works well:

> 1. Created a new ticket panel with the wizard.
> 2. Added 3 buttons.
> 3. Set Required Roles on the second button.
> 4. Clicked Save.

### 2. What you expected

> The panel should have saved with Required Roles set.

### 3. What actually happened

> The Save button said "Saved", but after a refresh Required Roles was empty.

### 4. Server ID

The Discord server ID where the bug happened.

### 5. Your browser or Discord client

For a dashboard bug, your browser, for example "Chrome 138 on macOS". For a bot bug, whether you used Discord on desktop, mobile, or web.

### 6. Screenshots or a recording

For anything visual, attach a screenshot. For a tricky sequence, a short screen recording helps a lot.

### 7. Time

Roughly when it happened.

### 8. How often

Did it happen once, every time, or sometimes?

## What not to include

* Other people's data. Do not paste members' DMs, payment information, and so on.
* You do not need to include your frustration. Just the facts help the fix.

## Found a bug in the docs?

Report it the same way. Typos, out-of-date information, and missing pages are all worth reporting.

## Related

{% content-ref url="/pages/dZKa2XV9PIaCVaCgC18j" %}
[Joining the support Discord](/docs/get-help-and-community/joining-support-discord.md)
{% endcontent-ref %}

{% content-ref url="/pages/9jDzQPjAcBq7TWsZVZON" %}
[Requesting features](/docs/get-help-and-community/requesting-features.md)
{% endcontent-ref %}


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