> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/get-help-and-community/joining-support-discord.md).

# Joining the support Discord

The Ticket King support Discord is where you get answers, suggest features, report bugs, and see how other server admins use the bot.

## How to join

Open [ticketking.xyz/support](https://ticketking.xyz/support). It takes you to the support server.

## What you'll find

* `#announcements`. Releases, important changes, and planned maintenance.
* `#help`. Open a ticket for help with your server.
* `#feedback`. Feature suggestions and discussion.
* `#bug-reports`. Report bugs.
* `#showcase`. Share your panel designs.
* `#community-presets`. Community panel designs. Some become Public Presets.

## When to come here

* A setting is not behaving the way you expect and you cannot work out why.
* You want a feature.
* You want to suggest a translation change.
* You want to report a bug.
* You want to see how other servers set up Ticket King.

## When not to come here

For data-access requests, data deletion, or billing questions, email <support@ticketking.xyz> instead. A public Discord is not the place for sensitive personal information.

## Search first

Before you ask, search the docs and the `#help` channel for earlier threads. Most common questions have already been answered.

## How to ask well

* **Be specific.** "It is broken" is hard to help with. "When I click button X on panel Y, the bot returns Z" is easy to act on.
* **Include your server ID** for anything about your server.
* **Do not share secrets.** Tokens and billing details go to <support@ticketking.xyz>, not the public Discord.

## Related

{% content-ref url="/pages/X2RSLKZ1mcJ29yoOhGFn" %}
[Reporting bugs](/docs/get-help-and-community/reporting-bugs.md)
{% endcontent-ref %}

{% content-ref url="/pages/9jDzQPjAcBq7TWsZVZON" %}
[Requesting features](/docs/get-help-and-community/requesting-features.md)
{% endcontent-ref %}


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