> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/fr/tickets.md).

# Tickets

- [Le cycle de vie d’un ticket](https://ticketking.xyz/docs/fr/tickets/lifecycle.md): Du clic sur le bouton à la fermeture, chaque état par lequel passe un ticket.
- [Prendre en charge un ticket](https://ticketking.xyz/docs/fr/tickets/claiming-a-ticket.md): Comment fonctionne la prise en charge, les quatre modes et lequel choisir.
- [Fermer un ticket](https://ticketking.xyz/docs/fr/tickets/closing-a-ticket.md): Chaque paramètre de comportement à la fermeture dans Ticket King, et ce que chacun fait.
- [Tickets en fil de discussion vs tickets en salon](https://ticketking.xyz/docs/fr/tickets/thread-vs-channel.md): Salon textuel ou fil privé, choisir le bon style de ticket.
- [Numérotation des tickets](https://ticketking.xyz/docs/fr/tickets/ticket-numbering.md): Deux bascules contrôlent tout le système de numérotation.
- [Limites sur les tickets ouverts](https://ticketking.xyz/docs/fr/tickets/limits-on-open-tickets.md): Plafonds par utilisateur et à l’échelle du serveur pour les tickets ouverts simultanés.
- [Règles d’inactivité](https://ticketking.xyz/docs/fr/tickets/inactivity-rules.md): Fermeture automatique des tickets silencieux, avec fermeture en cas de départ (gratuit) et inactivité temporisée (premium).


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