What option questions are

A pop-up form that appears before a ticket opens, with context the member types in.

When a member clicks a panel button or picks a select option, you can have a form appear first. The form is a Discord pop-up form, a small dialog with up to 5 questions. The member fills it in and submits it, and then the ticket opens with their answers placed in the opening embed.

The same form system is used for both ticket panels and application panels. The builder, the question types, and the 5-question cap are the same.

Why forms matter

Without forms, staff have to ask the same opening questions in every ticket, such as the member's username, the game mode, or the error message, and the member answers them one at a time. Forms gather that context before the ticket opens.

Staff then see a ticket that already has the answers in the opening embed.

Where forms attach

Forms attach to a panel option, which is a button or a select-menu entry, not to a panel as a whole. Each option has its own list of questions.

Different ticket types need different questions. A "Bug Report" form asks for reproduction steps, an "Account Help" form asks for a username, and a "Partnership" form asks for a company name. Each set of questions lives on its own option.

The cap

You can add up to 5 questions per option. This applies to both ticket panels and application panels.

The cap is a Discord limit on forms. The dashboard hides the Add Question button once you have 5 questions. There is no way to split a form across more than one pop-up, so you cannot open a second pop-up to ask 6 or more questions.

→ The five-question cap

Where answers end up

The member's answers are pasted into the opening embed's description in the new ticket channel, formatted as:

**<question label>**
<rendered answer>

**<next question label>**
<next rendered answer>

For applications, the same answers are also stored with the application in the Applications dashboard and shown in the log-channel embed.

There is no separate answers thread or pinned answers message. The opening embed is where the answers appear.

Where to set them up

In the panel editor:

1. Open the option you want to add a form to.

2. In the questions section, click Add Question. On a ticket option this section is called Ticket Questions. On an application option it is called Application Questions.

3. Pick a question type. See Question types.

4. Fill in the question text, the placeholder, the Required toggle, the Active toggle, and any type-specific settings.

5. Repeat for up to 5 questions.

6. Save.

→ Question types

What members see

When a member clicks a button with a form attached:

1. The Discord pop-up form appears immediately (no channel created yet).

2. They fill in each field.

3. They click Submit.

4. The channel opens with their answers already in the opening embed.

If they dismiss the pop-up without submitting, no ticket is created. They can click the button again to retry.

Active and Inactive questions

Each question has an Active / Inactive toggle. Inactive questions stay saved on the option but do not appear in the pop-up.

Use Inactive when:

• You want to turn off a question for now without deleting it.

• You are testing different versions of a question.

• You are preparing a question for later, such as "what event are you asking about?", and do not want it live yet.

Set the question back to Active to bring it back into the pop-up.

Drag to reorder

Questions appear in the pop-up in the order you save them. You can drag the handle on each question card to reorder them. Reorder, then save, and members see the new order the next time they open the form.

Related

Question typesRequired vs optional questionsApplications overview