Setup

Common setup questions.

How do I install Ticket King?

Click the invite link at ticketking.xyz/invite, pick your server, authorize.

→ Invite Ticket King

What permissions does the bot need?

The recommended invite link grants a specific bundle: View Channel, Send Messages, Manage Channels, Manage Roles, Embed Links, Read Message History, plus thread-related permissions.

→ Permissions Ticket King needs in Discord

How do I create my first panel?

Three options:

1. Dashboard wizard. In the sidebar open Panels, then click New Panel and walk through the steps.

2. /quicksetup slash command. A 3-step wizard inside Discord that sets your staff roles, a log channel, and the panel channel.

3. /panel slash command. Posts a basic ticket panel in the current channel using defaults. Edit it afterward on the dashboard.

→ Build your first panel

How do I make only staff close tickets?

Turn on Close Requires Support Role in Settings, under Ticket Close & Transcript Settings. When it is on, the ticket author can no longer close their own ticket. A support role, Manage Channels, Manage Server, or the server owner can still close it.

→ Closing a ticket

Why don't Required Roles work on my server?

Required Roles is a Premium feature. On a free server you can set it, but it only takes effect once the server has premium.

→ Premium feature list

Why does the bot say a channel is not a ticket?

The bot replies "You cannot interact with this channel since it is not a ticket." when you run a ticket-only command, like /claim or /close, in a regular channel. These commands only work inside a ticket channel.

Why are my members told the server reached the maximum amount of tickets?

The server has hit Max Active Tickets (default 500). Raise it in Settings, under Server Settings & Logging, or close some old tickets to free up room.

How do I move a panel to a different channel?

Open the panel in the editor, change the panel channel field, save. The bot deletes the old message and posts a new one in the new channel.

→ Move a panel

How do I add my support team?

Settings → Support Roles to set server-wide support roles. They're added to every ticket automatically and can /claim, /close, etc.

For per-panel or per-option overrides, configure in the panel editor.

→ Support roles

How do I let my admin team configure the dashboard?

Sidebar → Permissions → add their Discord role → grant the dashboard permissions they need.

→ Giving a role dashboard access

Related

GeneralPermissions