Privacy
Common questions about data, transcripts, and privacy.
What data does Ticket King collect?
When you sign in with Discord, Ticket King receives your Discord user ID, username, and your list of servers. That's it.
What's stored about tickets?
Per ticket: every message, member info as it was at the time of the message, the panel option label, the close reason, and various timestamps. Stored as transcripts after close.
What's NOT captured
Reactions in ticket channels.
Edit history. Only the latest version of each message is kept. The transcript marks a message as edited.
What happens to my data if I remove the bot?
Your configuration is kept. If you add the bot again, it picks up where you left off. Transcripts are also kept.
If you want data deleted, contact support@ticketking.xyz.
Can I request specific transcripts be deleted?
Yes, via support@ticketking.xyz. Note that if a transcript contains messages from multiple authors, your deletion only scrubs your messages, not others'.
Does Ticket King share my data with third parties?
Only what is needed to run the service. Full details are in the privacy policy and the DPA.
What about GDPR / CCPA?
Ticket King complies with applicable regulations. Specific rights (data access, deletion, etc.) are available via support@ticketking.xyz.
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