# Privacy

<details>

<summary>What data does Ticket King collect?</summary>

When you sign in with Discord, Ticket King receives your Discord user ID, username, and your list of servers. That's it.

</details>

<details>

<summary>What's stored about tickets?</summary>

Per ticket: every message, member info as it was at the time of the message, the panel option label, the close reason, and various timestamps. Stored as transcripts after close.

→ [What's in a transcript](/docs/transcripts/whats-in-a-transcript.md)

</details>

<details>

<summary>What's NOT captured</summary>

* **Reactions** in ticket channels.
* **Edit history.** Only the latest version of each message is kept. The transcript marks a message as edited.

</details>

<details>

<summary>How long are transcripts kept?</summary>

Indefinitely. There's no automatic prune.

→ [How long transcripts stick around](/docs/transcripts/how-long-transcripts-stick-around.md)

</details>

<details>

<summary>What happens to my data if I remove the bot?</summary>

Your configuration is kept. If you add the bot again, it picks up where you left off. Transcripts are also kept.

If you want data deleted, contact <support@ticketking.xyz>.

</details>

<details>

<summary>Can I request specific transcripts be deleted?</summary>

Yes, via <support@ticketking.xyz>. Note that if a transcript contains messages from multiple authors, your deletion only scrubs your messages, not others'.

→ [How long transcripts stick around](/docs/transcripts/how-long-transcripts-stick-around.md)

</details>

<details>

<summary>Does Ticket King share my data with third parties?</summary>

Only what is needed to run the service. Full details are in the [privacy policy](https://ticketking.xyz/privacy) and the [DPA](https://ticketking.xyz/dpa).

</details>

<details>

<summary>What about GDPR / CCPA?</summary>

Ticket King complies with applicable regulations. Specific rights (data access, deletion, etc.) are available via <support@ticketking.xyz>.

</details>

## Related

{% content-ref url="/pages/oWUEncLaEIviGju0Igcn" %}
[How long transcripts stick around](/docs/transcripts/how-long-transcripts-stick-around.md)
{% endcontent-ref %}


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