> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/faq/general.md).

# General

<details>

<summary>What is Ticket King?</summary>

A Discord ticket bot with a web dashboard. Your members open tickets with Discord buttons or dropdowns. Your staff handle them in private channels. You configure most of it on the dashboard.

</details>

<details>

<summary>Is it free?</summary>

Yes. There is a free plan. <i class="fa-crown">:crown:</i> Premium adds the Bot Personalizer, Statistics, Ticket Rating, Steam Linking, Custom Commands, and higher limits.

→ [Plans and pricing](/docs/premium/plans-and-pricing.md)

</details>

<details>

<summary>Where do I configure Ticket King?</summary>

[ticketking.xyz/dashboard](https://ticketking.xyz/dashboard). Sign in with Discord, pick your server, and configure it there.

</details>

<details>

<summary>Does the bot need to stay online to work?</summary>

Yes. If the bot is offline, panel buttons return "This interaction failed" when members click. Scheduled tasks (like auto-close) also pause until the bot reconnects.

</details>

<details>

<summary>How many tickets can I have at once?</summary>

Default: 500 per server, 1 per user. Both are configurable.

→ [Limits on open tickets](/docs/tickets/limits-on-open-tickets.md)

</details>

<details>

<summary>Can the bot DM users?</summary>

Yes, for a few events. It DMs the ticket author a close notice, a ticket rating prompt (<i class="fa-crown">:crown:</i> Premium), and application decisions. If a member has DMs turned off, the DM does not arrive.

</details>

<details>

<summary>What languages does Ticket King support?</summary>

40 languages. Set the language for your server in **Settings, then Server Language**. The bot uses that one language for all its messages in your server.

→ [Languages](/docs/languages/server-language.md)

</details>

<details>

<summary>Can I have a custom bot name and avatar per server?</summary>

Yes, with <i class="fa-crown">:crown:</i> Premium. See the [Bot Personalizer](/docs/customization-and-branding/bot-personalizer.md). Each change is reviewed before it applies.

</details>

<details>

<summary>Where's the support Discord?</summary>

[ticketking.xyz/support](https://ticketking.xyz/support).

</details>

## Related

{% content-ref url="/pages/abnYwA0CgVfZwjMzOXxv" %}
[Setup](/docs/faq/setup.md)
{% endcontent-ref %}

{% content-ref url="/pages/vKtvfmB16riJyw1yk9D1" %}
[Pricing](/docs/faq/pricing.md)
{% endcontent-ref %}


---

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