General

Common general questions about Ticket King.

What is Ticket King?

A Discord ticket bot with a web dashboard. Your members open tickets with Discord buttons or dropdowns. Your staff handle them in private channels. You configure most of it on the dashboard.

Is it free?

Yes. There is a free plan. Premium adds the Bot Personalizer, Statistics, Ticket Rating, Steam Linking, Custom Commands, and higher limits.

→ Plans and pricing

Where do I configure Ticket King?

ticketking.xyz/dashboard. Sign in with Discord, pick your server, and configure it there.

Does the bot need to stay online to work?

Yes. If the bot is offline, panel buttons return "This interaction failed" when members click. Scheduled tasks (like auto-close) also pause until the bot reconnects.

How many tickets can I have at once?

Default: 500 per server, 1 per user. Both are configurable.

→ Limits on open tickets

Can the bot DM users?

Yes, for a few events. It DMs the ticket author a close notice, a ticket rating prompt ( Premium), and application decisions. If a member has DMs turned off, the DM does not arrive.

What languages does Ticket King support?

40 languages. Set the language for your server in Settings, then Server Language. The bot uses that one language for all its messages in your server.

→ Languages

Can I have a custom bot name and avatar per server?

Yes, with Premium. See the Bot Personalizer. Each change is reviewed before it applies.

Where's the support Discord?

ticketking.xyz/support.

Related

SetupPricing