# General

<details>

<summary>What is Ticket King?</summary>

A Discord ticket bot with a web dashboard. Your members open tickets with Discord buttons or dropdowns. Your staff handle them in private channels. You configure most of it on the dashboard.

</details>

<details>

<summary>Is it free?</summary>

Yes. There is a free plan. <i class="fa-crown">:crown:</i> Premium adds the Bot Personalizer, Statistics, Ticket Rating, Steam Linking, Custom Commands, and higher limits.

→ [Plans and pricing](/docs/premium/plans-and-pricing.md)

</details>

<details>

<summary>Where do I configure Ticket King?</summary>

[ticketking.xyz/dashboard](https://ticketking.xyz/dashboard). Sign in with Discord, pick your server, and configure it there.

</details>

<details>

<summary>Does the bot need to stay online to work?</summary>

Yes. If the bot is offline, panel buttons return "This interaction failed" when members click. Scheduled tasks (like auto-close) also pause until the bot reconnects.

</details>

<details>

<summary>How many tickets can I have at once?</summary>

Default: 500 per server, 1 per user. Both are configurable.

→ [Limits on open tickets](/docs/tickets/limits-on-open-tickets.md)

</details>

<details>

<summary>Can the bot DM users?</summary>

Yes, for a few events. It DMs the ticket author a close notice, a ticket rating prompt (<i class="fa-crown">:crown:</i> Premium), and application decisions. If a member has DMs turned off, the DM does not arrive.

</details>

<details>

<summary>What languages does Ticket King support?</summary>

40 languages. Set the language for your server in **Settings, then Server Language**. The bot uses that one language for all its messages in your server.

→ [Languages](/docs/languages/server-language.md)

</details>

<details>

<summary>Can I have a custom bot name and avatar per server?</summary>

Yes, with <i class="fa-crown">:crown:</i> Premium. See the [Bot Personalizer](/docs/customization-and-branding/bot-personalizer.md). Each change is reviewed before it applies.

</details>

<details>

<summary>Where's the support Discord?</summary>

[ticketking.xyz/support](https://ticketking.xyz/support).

</details>

## Related

{% content-ref url="/pages/abnYwA0CgVfZwjMzOXxv" %}
[Setup](/docs/faq/setup.md)
{% endcontent-ref %}

{% content-ref url="/pages/vKtvfmB16riJyw1yk9D1" %}
[Pricing](/docs/faq/pricing.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ticketking.xyz/docs/faq/general.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.